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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Awesome

5
They helped me cope with a very dark time in my life. Reviewed on: 8th July 2020
Steve Bleasby's avatar
Steve Bleasby

Very happy

5
Very easy to talk to.made me very comfortable talking about my debt. Very easy to set up direct debit and make the paperwork easy. Very happy after going through a dark time . Thank you Reviewed on: 8th July 2020
Wayne's avatar
Wayne

Very helpful

5
Great staff to manage my DMP since Oct 2010 most professionally Reviewed on: 8th July 2020
Prithvi Datta's avatar
Prithvi Datta

Quick and easy

5
Happy that I got there help, nearly out of debt at an affordable rate Reviewed on: 8th July 2020
Chris Bowen 's avatar
Chris Bowen

Amazing

5
StepChange saved my life. I was depressed. Suicidal and anxious about my money situation and if I hadn’t have rang them and got through to an amazing lady who didn’t judge I wouldn’t be here. I’m now less than a year of being free and I Can’t wait. Reviewed on: 8th July 2020
Keegan Harris's avatar
Keegan Harris

Very helpful and professional

5
These people helped me though a very difficult time in my life financial ally don’t know what I would of done without them. Reviewed on: 8th July 2020
Darren 's avatar
Darren

Amazing

1
All the staff were so nice and helpful, the sorted everything for me, great service, I'm glad I got their help, very reassuring and kind Reviewed on: 8th July 2020
Dorothy Couperwhite 's avatar
Dorothy Couperwhite

Saved my life

5
I was so in debt i was thinking suicide was the only way out, its nearly finished now, couple more payments and im debt free. Reviewed on: 8th July 2020
Colin's avatar
Colin

Amazing

5
I was completely at my witted before I got in touch with stepchange they saved my life...i was riddled in debt ...losing my mind ..then they became my guardian angels ..and has sorted me out ...just a brilliant and godsend service Reviewed on: 8th July 2020
jenny 's avatar
jenny

Got me out of trouble!

5
Outstanding from string up my DMP to assisting with any issues. Would recommend to anyone. Reviewed on: 8th July 2020
James's avatar
James

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