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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Amazing charity

They helped me when I was on the edge of losing everything Reviewed on: 8th July 2020

Great

make you feel that there is help out there when you need it Reviewed on: 8th July 2020

excellent service

Helped me with all my debts and go through everything in detail excellent Reviewed on: 8th July 2020

Very happy the people talk to u and not say a bad word about what trouble u r in

Help me so much with my money troubles Reviewed on: 8th July 2020

Excellent service

Helps me with my debt can’t Fault them excellent service Reviewed on: 8th July 2020

Lifesavers

They helped me deal with debt in a way I never imagined. Amazing! Reviewed on: 8th July 2020

Perfection

Helped me in so many ways all the way through my plan. Gave suggestions and helpful tips. Easy to sort and use. Reviewed on: 8th July 2020

Super

Absolutely amazing they handled my case with out judgment and would definitely advise people to speak to them and understand how people can get themselves in to trouble Reviewed on: 8th July 2020

An incredible comfort in very bleak times.

StepChange has been absolutely brilliant over the six years I have had a DMP. Every single person who answered the phone to me was calm and made a real effort to make sure I felt like a valued human being at a time when I felt I had failed. They helped me to get back on track and now I am out of debt. I couldn’t have done it without them and I am so grateful to them all. Reviewed on: 8th July 2020

Headache Free Debt

I would not want to take this on my own. very friendly staff from the start, its not too late to start Reviewed on: 8th July 2020

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