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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Step Change brought me back from total despair.

My debts were out of control and unmanageable. Step Change arranged debt repayments with my creditors at an affordable level, with ongoing support and financial reviews. They were always sympathetic to my situation. Reviewed on: 8th July 2020

Step Change changed my life!!!

My family and I are extremely grateful to Step Change for having such a positive impact on our lives. Every single member of staff we have dealt with have upheld the highest standards of professionalism, whilst guiding us through a tough time in our lives. Good luck Step Change and thank you!! Reviewed on: 8th July 2020

Excellent service

I would happily recommend Step Change to anyone struggling with debt. Excellent service. Reviewed on: 8th July 2020

Very helpful .

I don’t know what I would of done, the first call I made to them the guy spent well over an hour going through everything and giving me all my options. I never felt judge once or pushed to live with no money to survive. I only ever felt supportive. Reviewed on: 8th July 2020

Sorted out my debt and took the pressure off me. Amazing at what they do. Totally would recommend them to anyone with debt problems.

Just took all the burden and anxiety off my shoulders delt with my debters for me. Always there when you have any problems most importantly they're at the end of the phone to help with anything. Can't praise them enough really. Reviewed on: 8th July 2020

Life Changing

Provided excellent advice and reassurance. They dealt with everything for me and I truly felt that a great weight had been lifted. Reviewed on: 8th July 2020

Great Service

Stepchange has helped me for over a year now, they have helped me with my debt by cutting out the middle man and all with a friendly service. Reviewed on: 8th July 2020

MR

I find Step change customer services very professional but at the same time supportive and friendly Reviewed on: 8th July 2020

Gave me hope for the future

I was desperate and my debtors were hounding me. Step change supported me and helped me find a way out. Reviewed on: 8th July 2020

A superb service

After worrying and stressing about my financial situation I finally got the courage to contact Step Change. I wish I had done it earlier! Everybody I dealt with was knowledgeable and friendly. They have helped me organise my finances and got me back on track. Reviewed on: 8th July 2020

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