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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Help is there when you needed.

Step Change helped me at one the worst times of my life. Thanks to them I am back on track with my financial affairs and I don’t feel in despair anymore. I hope they win, thank you Step Change Reviewed on: 8th July 2020

Life changing

Was in a lot of trouble before i signed up now i can sleep easy again! Thank you Reviewed on: 8th July 2020

Totally trustworthy

Helped me take control and get my debts organised..... The relief was enormous, thank you Reviewed on: 8th July 2020

Step Change brought me back from total despair.

My debts were out of control and unmanageable. Step Change arranged debt repayments with my creditors at an affordable level, with ongoing support and financial reviews. They were always sympathetic to my situation. Reviewed on: 8th July 2020

Step Change changed my life!!!

My family and I are extremely grateful to Step Change for having such a positive impact on our lives. Every single member of staff we have dealt with have upheld the highest standards of professionalism, whilst guiding us through a tough time in our lives. Good luck Step Change and thank you!! Reviewed on: 8th July 2020

Excellent service

I would happily recommend Step Change to anyone struggling with debt. Excellent service. Reviewed on: 8th July 2020

Very helpful .

I don’t know what I would of done, the first call I made to them the guy spent well over an hour going through everything and giving me all my options. I never felt judge once or pushed to live with no money to survive. I only ever felt supportive. Reviewed on: 8th July 2020

Sorted out my debt and took the pressure off me. Amazing at what they do. Totally would recommend them to anyone with debt problems.

Just took all the burden and anxiety off my shoulders delt with my debters for me. Always there when you have any problems most importantly they're at the end of the phone to help with anything. Can't praise them enough really. Reviewed on: 8th July 2020

Life Changing

Provided excellent advice and reassurance. They dealt with everything for me and I truly felt that a great weight had been lifted. Reviewed on: 8th July 2020

Great Service

Stepchange has helped me for over a year now, they have helped me with my debt by cutting out the middle man and all with a friendly service. Reviewed on: 8th July 2020

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