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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

StepChange are amazing and have helped me so much.

StepChange are amazing and have helped me so much. I will always be forever grateful Reviewed on: 27th May 2026

Professional, calm and nice people to work with and...

Professional, calm and nice people to work with and talk to. Reviewed on: 27th May 2026

All my debts handled under 1 umbrella and with no ha...

All my debts handled under 1 umbrella and with no hassle. Reviewed on: 27th May 2026

Very helpful, made it easy to get back in control

Very helpful, made it easy to get back in control Reviewed on: 27th May 2026

There when you need them most

They have been brilliant in handling all my debts Reviewed on: 27th May 2026

Amazing service.

Amazing service. No judgement just happy to listen and help Reviewed on: 27th May 2026

Very helpful and understanding.

Very helpful and understanding. Was worried about debt but these guys helped massively. Reviewed on: 27th May 2026

Dont leave till it is too late

Helped me out when in my uppers and got me on the right track Reviewed on: 27th May 2026

Excellent service, flexible options

Excellent service, flexible options Reviewed on: 27th May 2026

Amazing company - really takes the stress out of debt.

Amazing company - really takes the stress out of debt. Reviewed on: 27th May 2026

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