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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

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4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Extremely friendly people

Staff are very helpful with organising all my affairs. Very easy to deal with. If you have a problem, Stepchange can and will help in anyway possible. They listen not judge Reviewed on: 6th May 2026

Get rid of the Worry

StepChange have helped me get rid of the worry of debt providing a system to clear debt and takes away the constant letters and threat of extreme measures . Reviewed on: 6th May 2026

Thankful and in good hands

I got breast cancer and had to stop work. I was stressed already and my financial situation was not good as I had anticipated I would work for many years. I found Step Change and immediately my worry was shared with people who gave me hope. I followed their advice and have now paid off a huge chunk of my debts. Cannot thank them enough. I was in kind capable hands. Reviewed on: 6th May 2026

Saved me

I had to retire from work because of arthritis and was so worried about my debts, many sleepless nights. Step change and their people talked me through everything and put my heart at rest and I feel confident they are there for me if I need them. Reviewed on: 6th May 2026

Been a fantastic help and saved me from a lot of str...

Been a fantastic help and saved me from a lot of stress and worry Reviewed on: 6th May 2026

I was reluctant at first to go to stepchange I thoug...

I was reluctant at first to go to stepchange I thought I could do it all by myself but I plucked up the courage and rang them. They didn't make me feel embarrassed about my situation at all and help me so,so much now I nearly debt free thanks to stepchange Reviewed on: 6th May 2026

Great advice

Incredibly helpful advice and overall service. It’s just a shame that it can take so long to get through to an adviser. Reviewed on: 6th May 2026

I contacted StepChange when it was the CCCS ...

I contacted StepChange when it was the CCCS a number of years ago having reached what i genuinely thought was an irretrievable situation, my debts were unmanageable and I didn’t know what to do . A councillor took the necessary time to talk me through and offer me hope for the future through a Debt Management Plan . Reviewed on: 6th May 2026

Excellent service thank you very much xxxx

Excellent service thank you very much xxxx Reviewed on: 6th May 2026

Best thing I ever did was make that call for help an...

Best thing I ever did was make that call for help and thank you. Reviewed on: 6th May 2026

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