Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

View other StepChange products

4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

Best thing I ever did.

Best thing I ever did. Stepchange changed my life. Always so courtious and empathatic when I called. Never made me feel unimportant. I would advise anyone in trouble to contact Stepchange. Reviewed on: 6th May 2026

I was stuck in a vicious cycle of debt, this was mak...

I was stuck in a vicious cycle of debt, this was making me increasingly anxious and depressed, I put off contacting step change so many times but when I finally did contact them they were very understanding of my situation, they gave me a number of solutions and helped me every step of the way, I now pay an affordable monthly payment and honestly I feel like I have my life back. I can’t thank step change enough for helping me Reviewed on: 6th May 2026

After a long wait on the phone, the advice given was...

After a long wait on the phone, the advice given was clear and precise. However it did differ from advice previously given by Business Debtline Reviewed on: 6th May 2026

Depression in debt

I was in a terrible mess with finances and struggling with depression then I was introduced to Step Change through mental health services and I can honestly say I have somehow achieved to get my finances at least back in order . Reviewed on: 6th May 2026

Have been with Stepchange for some time and they hav...

Have been with Stepchange for some time and they have helped me manage my finances and pay my creditors and have had no problems Reviewed on: 6th May 2026

They helped me when I was in a mess with...

They helped me when I was in a mess with my debts Reviewed on: 6th May 2026

Always been helpful and website is easy to access

Always been helpful and website is easy to access Reviewed on: 6th May 2026

Helped me when I was at my most lowest poin

Helped me when I was at my most lowest poin Reviewed on: 6th May 2026

Many years ago I had no where to turn marriage break...

Many years ago I had no where to turn marriage breakdown debts spiralling out of control borrowing more money to pay credit cards etc got in touch with yourselves worked out a budget I could afford & stuck to it had over 30k of debt it’s now down to less than 2k no interest to pay just a set amount that is distributed to pay off my debts Reviewed on: 6th May 2026

They helped me with my creditors and made me feel th...

They helped me with my creditors and made me feel there was light at the end of the tunnel Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub