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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Honest and reliable

They made me stress free. The support during all the stages is unbelievable Reviewed on: 8th July 2020

Helped restore my sanity and dignity!!

Cannot fault how well this company works! Helped wonders!! Reviewed on: 8th July 2020

Life changing

Very helpfull and non judgemental, helped me get through a difficult period in life. Reviewed on: 8th July 2020

Reccomend

Very helpful with friendly staff , who put you at ease Reviewed on: 8th July 2020

Great service,

Definitely recommend this company ! Reviewed on: 8th July 2020

9

I am so happy I found out about your company and they are good on the phone when I need to call them thanks Reviewed on: 8th July 2020

Unbelievable service

Really poliye and respectful team Reviewed on: 8th July 2020

Brilliant, got me out of a mess

Sorted everything with a phone call. Have just completed my payment plan. Have already recommended to other people Reviewed on: 8th July 2020

Helping hand for all

My saviors, not judging me, friendly advice and always on hand Reviewed on: 8th July 2020

So helpful

They made me feel comfortable in talking about my debt and was very helpful! It was a huge weight lifted off my shoulders Reviewed on: 8th July 2020

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