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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Reassurance

i heard about stepchange from a family member and i can honestly say i am truly greatful for their help every ‘step’ of the way Reviewed on: 8th July 2020

Professional and easy to deal with.

I've been using Stepchange for 7 years now and they have been fantastic at sorting everything out for me. If I have any issues I get in touch and they handle it with a professional attitude and ease. I would recommend them to anyone who was struggling financially without question. Reviewed on: 8th July 2020

Step change care and understand

Step change has helped my husband and I , to pay off all our debts . Even when I was made redundant 4 years ago , they helped me no end . Reviewed on: 8th July 2020

Excellent service provided and up to date information and on important financial situation and money savings

Exercise service received. I was assisted with my debts after months of feeling depressed. Stepchange helps me negotiate with my creditors and came up with an affordable repayment plan. Reviewed on: 8th July 2020

Step change are life savers!

I was under enormous stress and anxiety regarding my financial difficulties and step change definitely helped me in ways I could never imagine. Thank you!! Reviewed on: 8th July 2020

Great

very helpful company, will support you all the way Reviewed on: 8th July 2020

Lost without Step Change

Don’t know where I’d be without Step Change. From the very first moment of using their website to look for help to more than a year later I honestly would recommend them to everyone I know. Took all the worry and stress out of my financial life. Reviewed on: 8th July 2020

Dmp

Brilliant company to help with your debts they listion they don’t judge they help you find a solution to help you repay your debts and help you live and breath again charity based so don’t charge like these third party companies do would recommend to any one in financial difficulties to give them a shot you won’t be disappointed Reviewed on: 8th July 2020

They saved my life!

I had a messy separation and my ex left me in debt. I honestly don’t know and dread to think what I would have done if I hadn’t received their help. Thank you so so much! Reviewed on: 8th July 2020

I can see a light at the end of the tunnel

I was in a bad place with debts and felt like I was suffocating. I sought after some help and found step change. Now I feel like I breath again Reviewed on: 8th July 2020

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