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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Gave me back my life

stepchange have really given me my life back and helped me take control of finances that had been spiralling out of control for years. I'd previously been dreading payday each month wondering how I would pay all my bills, feed my family, afford my rent. Now I know how much I'm paying each month, its affordable for me and most importantly I can see when I'll finally be debt free all thanks to this scheme Reviewed on: 8th July 2020

very helful & approchable

my experience to stepchange charity they are very helful & approchable& they are very proffessional to intertain there clients,,,im so there help to me. Reviewed on: 8th July 2020

Supportive

Easily set up and payments from me to Step Change and out to creditors started November 2019. Regular monthly payments payments now, established and written statements have arrived monthly. A good service so far, so good. Thank you so far, all good. Reviewed on: 8th July 2020

Excellent help from staff

Always feel less anxious when talking to staff Reviewed on: 8th July 2020

Paul & Jenny Clover review

Stepchange has been so helpful during our recent financial difficulties. They have managed our budget so effectively. We are very grateful for their help and guidance. Reviewed on: 8th July 2020

Such a weight off my mind

I approached stepchange when I really realised my debts were out of control. My first initial chat with regards to my options was so friendly and reassuring. All my options were discussed. It's so easy to manage my account online and everyone you deal with just puts you at ease. Reviewed on: 8th July 2020

Brilliant services step Change

Thank you Step change for all your help. They have made paying off my dept easier by freezing the interest. Know I see it is possible to get out of dept. Reviewed on: 8th July 2020

Life saver

Omg I was in so much trouble with loans, bank cards and didn’t know where to turn, and just by chance my sister mentioned she had got in touch with this det manage team so I rang and they were fantastic, helpful and talked me thro it all and the rest is history I have been on this plan a lot of years and nearly paid it off now and if ever I was worried about anything they helped me thankyou for that means a lot x Reviewed on: 8th July 2020

Life-savers

I was in a bad place when I was struggling with debt. It seemed almost impossible to deal with and that there was no way through. I was chased by people who I owed money to and the phone constantly rang. I called Step Change and after talking for an hour to a lovely person, I hung up the phone and cried with relief. They've helped me make massive changes. Each time I've rang up they've been super helpful and I don't think I'd be where I am today, without their help. Reviewed on: 8th July 2020

Brilliant so helpful and understanding.

I was at the end of my tether with persistent debt until I eventually contacted Stepchange and they even managed to get me a payment holiday due to the impact of Covid19. They have been so helpful and understanding throughout I don’t know if I would still be here if they didn’t help me. Reviewed on: 8th July 2020

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