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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Amazing service

Really helpful staff I was so stressed out about my money problems! Feel a bit better now! Thanks Reviewed on: 8th July 2020

Piece of Mind

Since being with Step Change, it has given me the piece of mind and space to go on with life without being hassled by external companies. Reviewed on: 8th July 2020

Dark moments

One day I was in a real bad situation, I felt the World was coming down on me.... One phone call and 99.9% of my problem where swept away Reviewed on: 8th July 2020

££21,000 pound later and I am finally debt free thanks to StepChange

StepChange have supported me over the last 10 years, I was £21,000 in debt through credit and store cards, StepChange helped me from the beginning with liaising with my creditors and agreeing an achievable Debt repayment plan and helping with stopping any further interest being applied, now 10 years later I have a couple more payments and I will be completely debt free, thank you very much StepChange. Reviewed on: 8th July 2020

Life changers

I've had money problems for yours and when a friend recommend them. I phoned them and they were so helpful and understanding. When I came of the phone I felt so much happier about my money worries. Reviewed on: 8th July 2020

Outstanding

Still a lot to do but I'll get there in the end. What a fantastic company. Reviewed on: 8th July 2020

Very helpful and polite and friendly to talk to

Put my mind to reast and definitely helped me with my finances Reviewed on: 8th July 2020

How helpful they have been

Had a lot of anxiety with money problems due to being unemployed step change have changed all my anxiety .brilliant customer service always putting you first and managing all my bills for me keeping them with in my budget great company Reviewed on: 8th July 2020

Fantastic customer service!

Always polite and professional, offering good advice and prompt responses to queries. They’ve made me feel so much better about managing my debt, because of them I can see there’s light at the end of the tunnel for me. Reviewed on: 8th July 2020

Excellent, caring and friendly staff.

I have nothing but praise for the great people at Step Change, I couldn't have managed without them. Thank you all you wonderful people.. Reviewed on: 8th July 2020

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