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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18668)

Relief

5
I felt a big sense of relief after speaking to an advisor. Reviewed on: 8th July 2020
kc72's avatar
kc72

Life saving

5
Stepchange literally saved my life when I thought all was lost. Thank you. Reviewed on: 8th July 2020
kev1nha11@me.com's avatar
[email protected]

Relief

5
I have been with this company 2years now and they have been amazing I can sleep at night, nothing to much of a problem . Reviewed on: 8th July 2020
Marilyn's avatar
Marilyn

Very professional people

5
I have been treated very professional Reviewed on: 8th July 2020
S v sherry 's avatar
S v sherry

Excellent service

5
I couldn't see a way out of my debts, which was affecting all aspects of my life, so I got in touch with StepChange. They have saved my life, my financial life. I would definitely recommend it. They provide an excellent service; the agents are polite and helpful. Reviewed on: 8th July 2020
Melethiel I-Thalion's avatar
Melethiel I-Thalion

Brilliant service

5
Couldn't have done it without them Reviewed on: 8th July 2020
Barbara Hibbert's avatar
Barbara Hibbert

Forever Grateful

5
Due to unforeseen redundancy our family finances reduced significantly. With mounting debts and reduced income , I was at an all time low . Step change we’re totally non judgemental and gave me the support I needed . I’m on a DMP and am gradually clearing my debts . I’m forever grateful that Step change supported me at a very dark time in my life . Reviewed on: 8th July 2020
Colette Quinn's avatar
Colette Quinn

Great servive

5
I would recommend anyone to use your services because you’ve helped me with bills Reviewed on: 8th July 2020
Miss Jennifer stewart's avatar
Miss Jennifer stewart

Very helpful

5
Each and Every person from stepchange has been very understanding, helpful in all the help and questions we asked. Couldn't fault them in any way. If it wasn't for their help I don't know where we would be now. Reviewed on: 8th July 2020
Maria's avatar
Maria

Amazing help and service

5
They helped me and put my mind at rest helped me come to terms with my problem and helped me find a solution! Amazing people worth there weight in gold! Thank you !!! Reviewed on: 8th July 2020
Jon's avatar
Jon

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