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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Helped me gain back control!

Stepchange has really helped me gain control of my finances again and I can see the light at the end of the tunnel with my debts which is such a relief. Reviewed on: 8th July 2020

They are very efficient and understanding

Because of stepchang I can sleep at night in this challenging times Reviewed on: 8th July 2020

Helped me to sleep at night.

Stepchange helped me to get my finances back on track when I had overcommitted. They helped me to formulate a debt management plan which I have had for 1 year now. With realistic budgeting I now expect to be debt free in under 4 years. I would strongly recommend this service to anyone who is struggling with debt worries. Reviewed on: 8th July 2020

Extremely helpful

Very helpful and understanding and not judgmental. Very professional. Reviewed on: 8th July 2020

Fantastic Service

Fantastic charity very helpful and excellent guidance and advice. Reviewed on: 8th July 2020

Help when you most need it

Very helpful people indeed, always go that extra mile to help you, they have changed my wifes and mine lifes , and they are very caring in what they do, thanking them very much indeed Reviewed on: 8th July 2020

Totally professional, reliable and helpful

I was in deep trouble, didn't know how to get out of it, stepchange helped me, now I'm debt free, I can't thank them enough Reviewed on: 8th July 2020

Life changing

From the moment I interacted with Step Change I have been shown compassion understanding and professionalism . They have allowed me to see a light at the end of the tunnel of debt . I can't thank them enough I would certainly recommend them to anyone who is struggling to get by juggling the rollercoaster of hopelessness and despair that debt can bring . I want to thank them from the bottom of my heart . Once my time is up paying off my debt I will be staying debt free . Reviewed on: 8th July 2020

fantastic customer service

Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020

Amazing charity

I got in touch with STEPCHANGE When i needed help. They were brilliant from start to finish. Great advisors, and financial debt managers. I honestly don't know how i would have coped without their help. Absolutely amazing people who work for them. And especially for us for free. Reviewed on: 8th July 2020

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