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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18668)

Excellent

5
The best service ever, they are good in their job, they know what to do Reviewed on: 8th July 2020
Paul cannon's avatar
Paul cannon

Financial Organisation

5
Since joining StepChange in 2008 I have been able to achieve a good degree of financial stability knowing that they were taking care of and ensuring my creditors were being paid regularly each month. StepChange has given me peace of mind and I can now see when my debt will be cleared. The regular news letters have also been very helpful and informative giving very relevant tips and information. Reviewed on: 8th July 2020
Pete Morris's avatar
Pete Morris

Wonderful service

4
They really do try and help , a great service. Reviewed on: 8th July 2020
Paul Michael Thomas's avatar
Paul Michael Thomas

Mr

5
Very helpful, look after customers in needs, when we get deeper down. Reviewed on: 8th July 2020
Roberto Ndala's avatar
Roberto Ndala

First class.

5
I have been with step change since the credit crunch, if it wasn’t for them I don’t know what I would have done. Reviewed on: 8th July 2020
Jason 's avatar
Jason

Helping to take away the fear debt causes

4
Step change has a calming, can do attitude to tackling your debt. They are not judgemental, they offer real solutions and stay by your side the whole way. Reviewed on: 8th July 2020
Linda Parsons's avatar
Linda Parsons

Changed my life!

5
They helped me regain control of my life financially and although things are still not great they have certainly been amazing. Nothing seems to be too much trouble for them! Thank you! Reviewed on: 8th July 2020
Stuart Rosenthal's avatar
Stuart Rosenthal

Excellent

5
Always there when l need support Reviewed on: 8th July 2020
Amro's avatar
Amro

Great help

5
Always great help And advice and it’s free !! Never had better advice Reviewed on: 8th July 2020
Shauni's avatar
Shauni

Game Changer

5
Step change helped me manage my debts without judgment and saved me what could quite have been a visit from the baliffs. Reviewed on: 8th July 2020
Mike Stericker's avatar
Mike Stericker

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