Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Peace of mind

After months of worry Stepchange helped me to get my finances under control and now heading towards being debt free Reviewed on: 8th July 2020

Great Service and Advice

StepChange are fantastic to deal with, they listen and advise based on their experience and what works for you. At first you think people will judge you but from the very first time they were understanding and helpful. The service they provide is invaluable and I would definitely recommend them to anyone having debt issues Reviewed on: 8th July 2020

They are life savers!

Overwhelming helpful & always at the end of the phone, even now in these strange times. Reviewed on: 8th July 2020

Quick and easy

Very supportive and very efficient,quick and easy application and very helpful,do everything over phone or internet would highly recommend you. Reviewed on: 8th July 2020

Very good company

I think stepchange is one of the best solutions to deal with the debts and that they make you reach your goals to the end. Reviewed on: 8th July 2020

a life saving charity ..literally

I was so stressed out with my debt and step change introduced me to a dmp which saved my life. i am a happy human being now. Reviewed on: 8th July 2020

Couldn't ask for more

It took a lot for me to contact a company like step change but I am so glad I did. My finances are now under control and manageable. They gave excellent customer service and we're so helpful they have made my life so much less stressful and are there at every stage if you require help or have any questions. Thanks to the whole team that are step change Reviewed on: 8th July 2020

I trusted them in helping me to solve my debt problems.

Excellent, they are dealing with my debts proficiently. Reviewed on: 8th July 2020

Awesome

They’ve helped me so much and super understanding and friendly Reviewed on: 8th July 2020

Stepchange saved my financial life

When we were desperate, Stepchange helped us out. Being able to clear our debt on a monthly manageable amount is peace of mind. Thank you, Stepchange. Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub