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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Absolute lifesavers

From the very first contact Step Change have been consummate professionals, who treat you with respect, patience and empathy at one of the most difficult times of your life. They have given me light at the end of a very black tunnel and I now have hope for the future. Cannot recommend them highly enough. Reviewed on: 8th July 2020

Brilliant service always ready to assist and advice

Having used this service for some years to help us repay and manage our debts we cannot praise them enough for their professionalism, help, peace of mind and ease of use. A truly great free service. Reviewed on: 8th July 2020

Step change review

Step change have been amazing I would not be where I am today without their help and advice their customer service is the best around and they couldn’t be any better all n all to sum it up fantastic good luck step change you deserve it Reviewed on: 8th July 2020

I needed help and didn't know where to turn

Step change helped me when I needed them most Reviewed on: 8th July 2020

Have helped me through a tough financial crisis

Step change has helped me to come to terms with my financial hardship. I am very grateful for their help and would recommend if you are in a situation and you can't see the wood for the trees, you contact Step change and they take you through things step by step. Reviewed on: 8th July 2020

Fantastic Service on All Fronts

I have found StepChange a fantastic service to use, and would highly recommend them to anyone in need. From setting up my DMP to enquires during difficult times, they have been very easy to use and communicate with Reviewed on: 8th July 2020

Amazing!

Step change has changed our lives, we can finally sleep at night knowing we have support with no judgement Reviewed on: 8th July 2020

Turn your life around

I have been with stepchange for 7 years Now and have 1 more year to pay of my debts. When I first heard of stepchange in 2013 I was dubious as you hear about these companies who say they can write of your debt, but stepchange were not like this, they helped me get my mounting Debts under control and were very helpful and understanding. They literally helped me turn my life around with their help,. my debts are now under control and can’t wait to be debt free. Reviewed on: 8th July 2020

In partnership with minimal effort, now debt free!

Once Step Change embarked on the commitment to ascertain my debt free status, I was left with the thought of achieving this with minimal effort but in partnership. Reviews are there for the unexpected financial issues that may occur and this really helps in keeping you sane, as you witness the reduction and your final payment to be debt free. Thank You. Reviewed on: 8th July 2020

Life changing

Utter professionalism with a great human touch. I wouldn’t be lying if I said they saved my life. Although not in constant contact, I feel I have support when ever needed. Reviewed on: 8th July 2020

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