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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Saved my sanity

5
Thanks to stapchange i finally feel back in control of not just my finances but also my life, excellent seamless service from the get go Reviewed on: 8th July 2020
Nick's avatar
Nick

Very helpful and sympathetic at the same time

5
Very easy to talk to and discuss issues Reviewed on: 8th July 2020
Peter Croxford's avatar
Peter Croxford

Great Help

5
Step changed helped me when i was in a situation where i found myself struggling and didn’t see a way to help myself. They have been a great support and informative of every step. Its been a good help. Reviewed on: 8th July 2020
Kayt's avatar
Kayt

Just reach out

5
When I thought there was no way out of my debt problems a fantastic non judgemental team came up with a plan and now I know I can pay everyone back and can now budget and live within my means Reviewed on: 8th July 2020
Nanny's avatar
Nanny

Really very peaceful now

5
I am really very thankful for the support of step change. Thanks all step change Team. James Joseph and shiny George Reviewed on: 8th July 2020
James 's avatar
James

They saved my life and reason

5
I was so desperate frightened to spend any money on food or anything that would make it hard to pay for the loans I wanted to pay them but it became increasingly difficult it took most of my money monthly how I came to get them is a different matter but I was very silly and trusted some one it’s called scammed but they were my debts I was responsible and StepChange Changed it all and gave me a way out I am eternally grateful for their help and all the people who I came intouch with were kindness them selves all of them Thankyou all Reviewed on: 8th July 2020
Paula Chamberlain's avatar
Paula Chamberlain

Excellent service

5
Really helpful and informative they’ve taken care of everything and helped me through a tough time. Reviewed on: 8th July 2020
Ldv 's avatar
Ldv

No more sleepless nights

5
Step change helped me agree an affordable repayment plan to my creditors. It was simple to do and I felt very well advised and supported throughout. I would really recommend Step Change to anyone struggling with debt. Reviewed on: 8th July 2020
C. DAVIES's avatar
C. DAVIES

Amazing support

5
I’ve had total support from the advisors ,Got the best professional advice to sue my debt management plan and always had support and professionalism with the team. Reviewed on: 8th July 2020
James Harman's avatar
James Harman

Excellent service

5
Excellent service I do not think I will be here today if it wasn’t for the service Highly recommended my lifesaver Reviewed on: 8th July 2020
Satnam 's avatar
Satnam

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