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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

A dream solution to a living nightmare!

Following an atrocious run of bad luck, not without my share of head in the clouds mismanagment, I accumulated a huge debt which I could no longer finance. I turned to Step Change for advice and assistance and within an unbelievably short time an affordable plan was set up and has started to run, with first payment sent to my creditors, all credit card companies. This has given me the time and resource to get my finances and ultimately my life, back on an even keel. The relief is huge and I cannot thank the Step Change staff enough for their kind and incredible assistance. Reviewed on: 8th July 2020

An invaluable and supportive service.

I cannot recommend Step Change enough. They have been unbelievably supportive and helpful when I had to go onto a DMP. The staff are exceptionally helpful and the range of services and information is fantastic. Reviewed on: 8th July 2020

Very helpful and friendly

13 years ago I found myself in an unfortunate situation of redundancy 18 months ago having a baby. I was having sleepless nights and didn't know which way to turn. I'd heard about your organisation through the company I worked with at the time and finally plucked up the courage to make that dreadful phone call. I was embarrassed to be in that situation although it was through my fault of mine. The advisor asked some questions and send me a form to complete. She reassured me that everything will be OK and although the debts was huge to me, it was nothing in comparison to other debtors. We are about 3 years away from being debt free that's to your foundation help. Reviewed on: 8th July 2020

Your assistance made me debt-free

The advice and assistance I received from Step Change made it possible for me to become debt-free. Reviewed on: 8th July 2020

Clear/ Correct information

I contacted Stepchange as I felt I was left with no other option too many things to juggle and no clear way out of it, they were thorough and really understanding, they explained clearly what was going to happen. I had to contact them a few months later when my bank removed my overdraft and left me with nothing again they got this matter resolved and told me what I needed to say to the bank. I’m a single parent who works full time and they’ve really helped me with dealing with the bank when they’ve been far from helpful. Reviewed on: 8th July 2020

Helpfull

Very happy to be costumer. StepChange helps me a lot. Reviewed on: 8th July 2020

Wonderful Support

They made the whole process so easy. They made what was a very unhappy situation bearable. They had useful tips and information which I found invaluable. I can't praise them highly enough Reviewed on: 8th July 2020

Amazing support and advice

Stepchange have been awesome from Day 1 providing support and advice when needed. Reviewed on: 8th July 2020

Life saving help!

Genuinely a pleasure to speak to them - every time I’ve called they’ve been non-judgemental, helpful, sincere and understanding. The year they’ve spent helping me has changed my life in simple terms. I cannot thank them as an organisation enough! Reviewed on: 8th July 2020

Literally saved my life!

I was struggling so much with my life. Step Change are humans and you can tell that in the way they deal with your situation. they have been amazing from start to finish! Reviewed on: 8th July 2020

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