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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

All good, efficient and helpful no concerns

All good, efficient and helpful no concerns Reviewed on: 10th May 2026

Stepchange is the best.

Stepchange understands without being judgmental. Takes away all the worries immediately. Reviewed on: 10th May 2026

StepChange really helped me when I got into a mess w...

StepChange really helped me when I got into a mess with money after my husband died. They weren’t judgemental at all they were extremely kind and understanding Reviewed on: 10th May 2026

Stepchange is the best in the UK.

Stepchange is a professional Debt advisor and management charity company where every single debtor can find the best advise, debt solution and support to become confident and hope for a bright future. I call them THE MUM OF ALL DEBTORS. Reviewed on: 10th May 2026

More people should know about you!

I bless the day when a friend told me about StepChange, as it really did change my life. Thank you! Reviewed on: 10th May 2026

Great Advice - No Judgment!

Although I was well over retirement age, I had continued to work in order to pay off my credit card debts. Unfortunately, I had to give up work completely due to ill health before I had managed to clear them. My only income then was my state pension so I couldn't afford the repayments as the interest rates were so high. StepChange sorted out a Debt Repayment Plan for me which lowered my repayments to a manageable level over an extended period of time. I honestly don't know what would have happened to me without their help! Reviewed on: 10th May 2026

Great experience with them.

Great experience with them. They have helped me get out of a rough situation. Reviewed on: 10th May 2026

The people I speak to at Stepchange are so sympathet..

The people I speak to at Stepchange are so sympathetic to my personal issues, so understanding and most of all patent. Stepchange has helped me enormasley with my heavy load of my depht and has made life more clearer and a reason for getting up in the morning...I truly don't know where I would be if Stepchange was introduced to me. Thank you Stepchange. Reviewed on: 10th May 2026

Excellent service.

Excellent service. Very helpful. Reviewed on: 10th May 2026

Step Change changed my life!

After making silly decisions with money i fell into the downward spiral of borrowing more to consolidate debts only to use more credit. It got out of control and I felt physically ill with worry, as I couldn't afford all my repayments by this point. I was worried about debt collectors coming to the house and losing my home. I felt claustrophobic and panicking constantly about how i was going to get out of this huge hole I had dug myself into. Then one day i stumbled across an article online from someone who had turned their life around with the help of Step Change. I googled it and looked into how they can help me and the various options available for someone in my situation. It still took a lot of guts to call them, and i felt so ashamed as I reeled off the various debts and why/how I had taken them on. But the person I spoke to that day was empathetic and non-judgemental, she was respectful and kind and most importantly wanted to help me. We discussed my debt and the various options available to me, the one I chose suited my situation. Step change supported me in reaching out to my debtors with a budget plan and what i could afford to pay each month and asked them to freeze any interest. I have continued to pay my debt off this way through step change for nearly 8years. During that time this charity has continued to check my budgets regularly to ensure i have enough money to live and correspond with my debtors accordingly on my behalf. Every conversation I have with Step Change is a positive experience and all their staff are friendly non-judgemental and informative and trying to help as best they can. They really have changed my life. So if your debts are spiralling out of control, call them, they want to help! Reviewed on: 10th May 2026

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