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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I have had help from step change previously and have...

I have had help from step change previously and have come back they never let you down and always helpful to help people going through hard circumstances Reviewed on: 10th May 2026

Absolute game changer

Absolutely changed my life. I was struggling with debt, stressing out all the time, dreading the post coming and the phone ringing. Contacted StepChange, got a plan in place and they took over for me, contacted all my creditors and dealt with it all. Now when a letter comes I know it’s all in hand and I don’t need to worry about it. I have a clear end date of when I will be debt free. I do my annual review online which is really easy and that’s it. No more stress or anxiety! Reviewed on: 10th May 2026

Thank StepChange...truly a life saver

I would like to sincerely thank StepChange for their incredible support throughout my debt management journey. Their Debt Management Plan helped me regain control of my finances and gradually clear my debts in a structured and manageable way. The team was professional, supportive, understanding, and non-judgemental throughout the process. I truly appreciate the guidance and reassurance they provided during a very challenging time. Highly recommended for anyone seeking genuine financial support and advice. Reviewed on: 10th May 2026

Stepchange is good quality

Stepchange have really helped me I was in a terrible state but once I spoke to them they reassured me they would help me Reviewed on: 10th May 2026

Helped beyond help, in what felt a hopeless situation

Helped beyond help, in what felt a hopeless situation Reviewed on: 10th May 2026

All good, efficient and helpful no concerns

All good, efficient and helpful no concerns Reviewed on: 10th May 2026

Stepchange is the best.

Stepchange understands without being judgmental. Takes away all the worries immediately. Reviewed on: 10th May 2026

StepChange really helped me when I got into a mess w...

StepChange really helped me when I got into a mess with money after my husband died. They weren’t judgemental at all they were extremely kind and understanding Reviewed on: 10th May 2026

Stepchange is the best in the UK.

Stepchange is a professional Debt advisor and management charity company where every single debtor can find the best advise, debt solution and support to become confident and hope for a bright future. I call them THE MUM OF ALL DEBTORS. Reviewed on: 10th May 2026

More people should know about you!

I bless the day when a friend told me about StepChange, as it really did change my life. Thank you! Reviewed on: 10th May 2026

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