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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

I was In debt as my boyfriend passed away , so I had...

I was In debt as my boyfriend passed away , so I had to go get help stepchange saved my life , they put all my debts together , and they are so helpful and kind , they are very sincere and helped my sort out all debts , stopped all interest , and I feel better in myself now , as no stress , thank you so much , anyone who needs help just go to them they are amazing , x Reviewed on: 8th May 2026

Financial helpful service

Very helpful and understanding staff . Reviewed on: 8th May 2026

Contact via email was perfect, I didn't want to be...

Contact via email was perfect, I didn't want to be repeating myself over and over. Their messages are always reassuring. Thank you, isn't enough. Reviewed on: 8th May 2026

Stepchange Will Help You Become Debt Free Again

Step change have totally transformed our finances over the past ten years, helping us back to a position that we’re both comfortable dealing with money issues once more. Please done hesitate in contacting them, they’re so friendly and immediately put you at ease then work out a suitable plan to put all your debts to the back of your mind. We have seen our five figure sum of debt shrink to just three figures. If you want to get back on track, sleep more easily and be able to open and read letters once again, then contact them ASAP Reviewed on: 8th May 2026

Very professional helpful and efficient would recomm...

Very professional helpful and efficient would recommend Reviewed on: 8th May 2026

Dont be put off by the initial online forms.

Dont be put off by the initial online forms. It is the best thing I have done to help me with my debts. I do 1 monthly payment and stepchange do the rest. Reviewed on: 8th May 2026

An excellent organisation

Stepchange saved my life. They helped analyse my debts and budget, prepared a plan which they put to the debtors.They are sympathetic and not judgemental. Reviewed on: 8th May 2026

Staff very informative and helpful.

Staff very informative and helpful. Reviewed on: 8th May 2026

brilliant.

It’s a free service provided by an organisation and people who know how support anyone in debt. It has basically saved my mental health and quality of life. I will be debt free in 6 months and I can’t believe it. Thankyou StepChange you are life savers. Reviewed on: 8th May 2026

Stepchange are a life saver

Stepchange has made my life so much easier, I am not stressing when demands are coming through the door. Stepchange are very professional and its so easy to check your balances online. They do not judge you either Reviewed on: 8th May 2026

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