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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Would recommend 100%!

Would recommend 100%! Staff are always really sensitive and helpful with such a tough life situation! Reviewed on: 8th May 2026

I now pay 1 amount lper month haven't got the worri...

I now pay 1 amount lper month haven't got the worries that. I had step change have been brilliant Reviewed on: 8th May 2026

StepChange changed our lives.

StepChange changed our lives, it took away all the pressure of our debt and helped us to a better life. They helped us so much and came up with a solution to pay off our debts. Reviewed on: 8th May 2026

Take the first step! You won’t look back!

Step change helped me with debt when I felt trapped and didn’t see any way out. It gave me options of affordable amounts which were annually reviewed with my income & expenditure. They had all communication with my debtors which reduced my anxiety. If I felt my payments were too high to cope with as I was struggling, I could contact them and we could discuss it and see if we could reduce the payment. So happy I took the step to get the help I badly needed. All the support staff are helpful and non judgmental. Make that brave step, you won’t regret it. Reviewed on: 8th May 2026

So glad we contacted Stepchange

The best thing we ever done was to contact Stepchange. The stress we were under financially lessened with they're help.They are understanding and patient, they didn't judge us. I wish we had seeked help sooner, we have been using them for about four years, still have two years to go, but everything we owe is being paid, we can't thank them enough. Reviewed on: 8th May 2026

Excellent Charity

I can't thank this charity enough in the way they have supported me with my financial difficulties. I can sleep at night knowing I can manage my payments. Reviewed on: 8th May 2026

Absolutely put my mind at ease, super and pleasant s...

Absolutely put my mind at ease, super and pleasant staff. Reviewed on: 8th May 2026

It works well

After some initial issues mostly my part, excellent service Reviewed on: 8th May 2026

Best option if you are in trouble financially

Best option if you are in trouble financially Reviewed on: 8th May 2026

relief in helping me sort...

Stepchange have given me relief in helping me sort out , prioritise and reduce my debts to creditors. They have always shown respect , which helps relieve the stress of spiralling debts in times of illness , unemployment and age related issues . Reviewed on: 8th May 2026

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