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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16766 reviews)

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4.95

Based on 16,766 reviews, last reviewed 14th May 2026

98600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a deep hole and once I started to set up my... I was in a deep hole and once I started to set up my account with them a could feel a little pressure being lifted off my shoulders Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16766)

Very helpful team and easy to talk to

Very helpful team and easy to talk to Reviewed on: 9th June 2025

I’m so grateful for the help and support of Stepchange

Stepchange helped me when I was so worried about the first time in my life the debt I found myself in.. They went though everything with me in a clear and simple manner. It was like a weight had been lifted off me and I could move forward knowing my debt was under control and I was paying back what I could afford . I am so grateful for their kind and professional support. Reviewed on: 9th June 2025

I spent every night for months trying to make everyt...

I spent every night for months trying to make everything work money wise for my situation but it never would, I was crying every night and buying for food and fuel on credit cards. These people where my last resort, that was my downfall. They should have been the first place I went to! If I had I would be in less debt but trying to admit you can't do it anymore is the hardest part. Without these people my family would be homeless and I don't know where we would be. It took two months to sort my account out and get up and running and the hardest part for me was phoning up and talking to a different person each time but otherwise it was all positive. Reviewed on: 9th June 2025

So Helpful

Helpful Realistic Non-judgemental Reviewed on: 9th June 2025

very helpful with supporting what was needed and goo...

very helpful with supporting what was needed and good customer relations Reviewed on: 9th June 2025

Just follow their guidance

I was literally scared but reassured it was the right thing to do. The various people I spoke with were lovely. Reviewed on: 9th June 2025

Blown away by kindness and empathy

kind, caring, compassionate - understanding. non judgemental. Reassuring Reviewed on: 9th June 2025

Kind, calm, non-judgemental and knowledgeable.

The staff are fantastic - I was very weepy and anxious when I finally got in touch with them, and they were so kind, non-judgemental, helpful and calm. They have made the process of sorting out my debt really simple. They explain everything, and are supremely patient. I recommended them to a friend years ago, and they were great then too. And now I've become a customer, I know first hand how helpful and knowledgeable they are. Reviewed on: 9th June 2025

Excellent service and help with anything I have aske...

Excellent service and help with anything I have asked would definitely encourage people in same situation to seek help. Reviewed on: 9th June 2025

They helped manage my debt, reducing stress levels,...

They helped manage my debt, reducing stress levels, good caring staff Reviewed on: 9th June 2025

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