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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

I was struggling and I phoned step change and they h...

I was struggling and I phoned step change and they helped me immensely I couldn't thank them enough Reviewed on: 8th May 2026

Great help

Stepchange has helped me so much reliable monthly payments and help any time needed Reviewed on: 8th May 2026

They are a great hard working non-profit organisation.

They are a great hard working non-profit organisation. They are not the fastest in responding but they are dedicated to helping you resolve your problems and here to make a profit our of peoples problems. Reviewed on: 8th May 2026

Step changed has helped me mentally as well as finan...

Step changed has helped me mentally as well as financially - however if tried emailing and adding another debt to the total since March and no one responds other than the creditor who’s chasing me for it Reviewed on: 8th May 2026

I am very grateful to StepChange for helping me with...

I am very grateful to StepChange for helping me with all my debts. I hope that more people can benefit from your excellent support. Thank you very much. Reviewed on: 8th May 2026

I found step change very helpful.

I found step change very helpful. They were very understanding and created a realistic solution for dealing with my money issues. I now feel I can sleep at night without worrying about how I am going to cope. I would recommend that anyone with financial issues should seek debt advice, and step change will help without making you feel guilt or shame about your situation. Reviewed on: 8th May 2026

If you got stress contact Stepchange;

“StepChange were absolutely amazing during a very stressful time in my life. They treated me with kindness, patience, and zero judgement, and explained everything clearly so I could understand my options. The support they gave me helped me feel back in control financially and emotionally. I’m genuinely grateful for all their help and would highly recommend them to anyone struggling with debt or financial worries.” Reviewed on: 8th May 2026

All in all excellent staff, my only criticism is the...

All in all excellent staff, my only criticism is the online initial contact is a bit awkward for anyone who is not up to par with technology otherwise excellent. Reviewed on: 8th May 2026

Clear and Consistent advice every step of the way.

Supported me from the start and continue to do so. Clear, consistent advice and updates every step of the way. Reviewed on: 8th May 2026

They got me out of catalog debt trap

I had £7k debt across several catalog companies and the interest was crippling. StepChange were calm, kind and never judged me. They explained all my options and set up a Debt Management Plan. My creditors have frozen interest and I now pay one affordable amount each month. The phone calls and letters have stopped. If you’re lying awake worrying about catalog or store card debt, call them. It’s free and they actually care. Reviewed on: 8th May 2026

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