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StepChange: Debt advice reviews

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4.95
Based on 16,767 reviews, last reviewed 15th May 2026
98650% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026
Narendra Vaghela's avatar
Narendra Vaghela

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16767)

They helped manage my debt, reducing stress levels,...

5
They helped manage my debt, reducing stress levels, good caring staff Reviewed on: 9th June 2025
Kevin Campbell 's avatar
Kevin Campbell

Experience with StepChange is really good.

5
Experience with StepChange is really good although you have to wait a minute depending on the time you call to report an issue. But most of the issues can be resolved without calling on the platform. Reviewed on: 9th June 2025
Greg P's avatar
Greg P

Very kind and understanding staff that dealt with me...

5
Very kind and understanding staff that dealt with me at my lowest emotionally and suffering mental health Reviewed on: 9th June 2025
Janette Heys's avatar
Janette Heys

All ways approachable and non-judgemental.

5
All ways approachable and non-judgemental. Reviewed on: 9th June 2025
Comfort L's avatar
Comfort L

Debt advice

5
From start to finish, they made everything so much easier to handle, all i did was fill in a few questions and they made what was an extremely stressful time for me. My journey with step change are always knowledgeable and took my feelings into consideration.I was so worried about things! I was pleasantly surprised by my whole experience, and I would like top thank them from the bottom of Reviewed on: 9th June 2025
Gillian 's avatar
Gillian

It’s a new rebirth.

5
I don’t felt alone with my problems . Reviewed on: 9th June 2025
Jose M's avatar
Jose M

Best thing I did was get in touch .

5
Once you get in contact about your debt it's a big start, they are there to help you not judge you & that's exactly what they did for me. Not wanting to open your mail or answer your door was the biggest problem, step change turned my life around, I had got into a hole I couldn't get out of & couldn't make ends me & they changed all that for me when I entered all the information. It was a big lift & it literally changed my life for the better me . I am still paying monthly payments & managing .It was the biggest decision I had to make , and the best one I have ever taken in my life . And I am a better me with a big weight lifted . And I got step change to thank for that . If you get into debt the best advice is not to ignore it , I did for too long ? Get help it's what I did eventually and I am very grateful for their help . Reviewed on: 9th June 2025
K Thomas 's avatar
K Thomas

Is never easy to admit you’re struggling especially...

5
Is never easy to admit you’re struggling especially financially. I’m grateful for the service I received. I appreciate the help I was given Reviewed on: 8th June 2025
Jill D's avatar
Jill D

Easy and efficient

5
I only had to update my budget and set a new repayment plan, so it was very easy and efficient. Reviewed on: 8th June 2025
David P's avatar
David P

It has given a big relief and peace of mind

5
It has given a big relief and peace of mind Reviewed on: 8th June 2025
ESTHER 's avatar
ESTHER

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