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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step change not only changed my life. But saved it

Step change changed my life. I was struggling with debt I had been left with after my husband left. Absolutely amazing. Saved my life. Reviewed on: 8th May 2026

Debt management

They have helped me to take a breath and stop worrying about letters coming through the door..they are the most helpful people in what they do.i would be in such a different place mentally if it wasn't for these guys..any problems don't hesitate to get in touch with them.Best decision I made... Reviewed on: 8th May 2026

Help with money worries

Step Change helped me in time when I had money worried and did not know what to do. They set up a payment plan for me and I'm currently repaying my debt. Reviewed on: 8th May 2026

StepChange has guided and supported us from despair...

StepChange has guided and supported us from despair to reassurance to optimism. We would not have stayed the course without their kindness, advice and professionalism. Reviewed on: 8th May 2026

They have really been supporting and help me to get...

They have really been supporting and help me to get out of debt and my life back on track Reviewed on: 8th May 2026

Stepchange is a lifeline when you need help

If it wasn't for Stepchange I don't know where I'd be now. They were a lifeline when I was in dire straits and remain so. They listen and provide much needed advice. I cannot fault them and wouldn't hesitate recommending them to others. Filing your information on the Stepchange portal is straightforward. Reviewed on: 8th May 2026

The discussion was very detailed and thorough, not f...

The discussion was very detailed and thorough, not feeling rushed at all. Various options were presented, and the most suitable solution was provided with realistic timelines for completion. Reviewed on: 8th May 2026

thank you

great advice,help and support with my debt problem,and finances,i went from worrying about my future to being at ease,would advise anyone with debt problems to contact stepchange. Reviewed on: 8th May 2026

StepChange helped me when I was struggling.

StepChange helped me when I was struggling. No criticism and professional throughout the whole process, I really couldn’t have got through without their help Reviewed on: 8th May 2026

Excellent service.

Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

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