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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Would recommend

Great service. Understanding and informative. Helps with financial stresses Reviewed on: 7th May 2026

Good money management

I was completely overwhelmed with my debts however Stepchange helped me manage an affordable budget that was realistic and would help me get out of debt. Reviewed on: 7th May 2026

It was very stressful dealing with my creditors.

It was very stressful dealing with my creditors. The constant letters and phone calls were driving me crazy. Since step change has been working on my behalf dealing with the creditors, i can honestly say that I have a piece of mind. Reviewed on: 7th May 2026

Initially slightly time consuming to setup the debt...

Initially slightly time consuming to setup the debt management plan but once done great Reviewed on: 7th May 2026

EXCELLENT

Stepchange saved me! Their customer service is fantastic. They are kind, non-judgmental and knowledgeable. Without them I would have been lost. My DMP is nearly finished and I cannot wait to celebrate. Reviewed on: 7th May 2026

Great company and great people

Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Cannot thank them enough as once I spoke to them it was like a whole weight lifted from my shoulders. Helpful and knowledgeable staff members. Reviewed on: 7th May 2026

Staff were professional very understanding as peopl...

Staff were professional very understanding as people in this situation are anxious and need reassurance enabling them to form a trust in an tense and stressful time in their lives thanks to stepchange I have had breathing space Reviewed on: 7th May 2026

The staffs are very professional and understands

The staffs are very professional and understands Reviewed on: 7th May 2026

I am happy with you and satisfied.

I am happy with you and satisfied. Reviewed on: 7th May 2026

Stepchange

Very helpful, understanding and polite Reviewed on: 7th May 2026

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