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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Our mortgage doubled over night.

Our mortgage doubled over night. It utterly crippled us. We had debts that previously we could manage that became impossible. We didn’t know what to do. A friend recommended step change. I do t say this lightly. They saved my life. Before step change only life insurance would help us. We are and will be forever grateful to step change. Reviewed on: 6th May 2026

Outstanding

Ever since I joined Stepchange. I have always received a friendly empathetic and professional member of staff. I feel at ease speaking to them. They always have a solution to any problems that arise Reviewed on: 6th May 2026

StepChange is a vital service to people managing debt.

StepChange is an incredible organisation providing advice and support to anyone struggling with debt. Their help and support has been invaluable in navigating very challenging situations and acting on my behalf with my various creditors has given welcome relief to what would otherwise be an overwhelming situation to manage alone. Their service staff ahave always been friendly and understanding offering a calm and empathetic attitude whenever you contact them. Reviewed on: 6th May 2026

Stepchange changed my life

Stepchange helped me enormously, took away all the worries of my debts, I can manage my money better now. I am now managing my money better and have cancelled all my credit cards and will not get into any more debt. Reviewed on: 6th May 2026

Stepchange are very good they have helped me a lot...

Stepchange are very good they have helped me a lot Reviewed on: 6th May 2026

Stepchange helped me with my debt problems and allow...

Stepchange helped me with my debt problems and allowed me to sort things out and removed all the stress I was suffering. Reviewed on: 6th May 2026

Helpful and professional debt advice

I had a good experience with StepChange. The process was straightforward, and they explained my options clearly without any pressure. They took the time to understand my situation and offered practical advice that felt realistic and manageable. Communication was clear throughout, and I felt supported rather than judged. It definitely helped reduce my stress and gave me a better understanding of how to deal with my finances moving forward. Overall, I would recommend their service to anyone struggling with debt and looking for honest guidance. Reviewed on: 6th May 2026

Friendly helpful non judgemental

I have been with stepchange for a long time and they've always been very helpful and treated me really well wish I had contacted them a lot sooner Reviewed on: 6th May 2026

Easy, friendly service.

Easy, friendly service. Helpful explaining every step of the way. Reviewed on: 6th May 2026

Makes everything clear

It was so easy to set up my Debt Management Plan with StepChange; a really friendly and supportive agent helped me go through everything and once I had completed my budget, an affordable amount was decided upon. I can contact them if there are any changes to my creditors' details and I keep an up-to-date budget to make sure I'm paying what I can afford. I went back to studying this year and they've helped so much with the change in my lifestyle and budget. Highly recommended for anyone who's struggling and needs help and support to make everything clear for the months and years moving forward. Reviewed on: 6th May 2026

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