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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

I am very pleased with the service and very helpful...

I am very pleased with the service and very helpful Reviewed on: 6th May 2026

Incredibly helpful.

Incredibly helpful.... peace of mind. Reviewed on: 6th May 2026

Always on the end of a phone call and if any problem...

Always on the end of a phone call and if any problems they will sort it that day I had trouble with one of my creditors as money was being paid to them but going missing so they put a tracker on it to find out where it was going Reviewed on: 6th May 2026

StepChange have been very useful in helping me to ma...

StepChange have been very useful in helping me to manage my finances. Reviewed on: 6th May 2026

Step Change have help in every way possible to get m...

Step Change have help in every way possible to get me out of debt as fast as possible, I pay as much as I can physically afford and they deal with all the creditors, if you contacted by any just get in touch with them explain what's happening and they will do the rest, they understand your situation completely excellent to deal with Reviewed on: 6th May 2026

I was close to despair after a relationship breakdow...

I was close to despair after a relationship breakdown which left me in debt, I contacted StepChange and had a really good phone conversation which allayed all my fears, breaking down my income and outgoings they really helped me create an affordable repayment scheme that has allowed me to actually live with some modicum of decency. All conversations have been very positive and informative, they regularly send emails to help me continue on my path to pay off my debts and all my payments are affordable, the companies I owe money to have obviously great respect for StepChange as all contact is between them and I have never received any demands which used to cause me some anxiety. All in all I cannot recommend StepChange highly enough, if you have any debt and are becoming anxious then don't hesitate to contact them, they treat you as a person and they do not judge you,. Reviewed on: 6th May 2026

Nothing but praise for this organisation.

Nothing but praise for this organisation. They listen, give good advise and more important actual help! I'm so grateful, if you have debt problems please contact them no judgement on your situation. Reviewed on: 6th May 2026

They sorted everything out for me when I was at my l...

They sorted everything out for me when I was at my lowest and felt like there was nothing left Reviewed on: 6th May 2026

It changed my life,from not sleeping at night due to...

It changed my life,from not sleeping at night due to money worries to having a peace if mind..highly recommended to those who need their service.. Reviewed on: 6th May 2026

StepChange are fair and always ready to help

StepChange are fair and always ready to help Reviewed on: 6th May 2026

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