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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Step change made a massive difference to our lives.

Step change made a massive difference to our lives. It got us back in control, there help was great, talked us through all the steps, what would happen and when and if any problems arose with our creditors they gave us advice. My phone would be ringing every hour before they helped, with someone wanting money and it was stressful. Now I got the odd phone call and I know what to say. My life is now going in a positive direction, and will of paid my debts off in just over 4 years. I delayed thinking I could sort my debts out, I wish I had contacted stepchange earlier. We may judge ourselves for our decisions but stepchange didn't. Fantastic service. Reviewed on: 28th May 2025

StepChange has changed my life!

Feel like a weight has been lifted, honestly can’t thank step change enough Reviewed on: 28th May 2025

Brilliant service!

I was recommended to try Stepchange in 2020 as I had credit card debt which was getting on top of me. They make it so easy. I did a budget plan and they look at your outgoings and advise an amount to pay back a month which they then distribute to your creditors. So it’s just one payment a month and this is reviewed annually and changed accordingly (taking into account whether you can afford to pay a bit more or you need to pay a bit less). I am now debt free and highly recommend them. Their advisors are always helpful give a fantastic service. Reviewed on: 28th May 2025

I was up the wall , suffering with depression and a...

I was up the wall , suffering with depression and angsierty . So stepchange helped pull me out of a dark place. In which I will be eternally great fully. Reviewed on: 28th May 2025

Step Change are understanding, supportive and effect...

Step Change are understanding, supportive and effective. Reviewed on: 28th May 2025

we came to you over 10yaer ago and you have always b...

we came to you over 10yaer ago and you have always been there for us with a heping hand Reviewed on: 28th May 2025

Very good i got there in the end

Very good i got there in the end Reviewed on: 28th May 2025

Compassionate service

I was desperate when I contacted StepChange. I thought I was going to lose my house. But they worked with my personal circumstances and we have funds for our pets and are paying the mortgage arrears. It was such a relief. The budget is tight but manageable. Reviewed on: 28th May 2025

This has given me a peace of mind knowing my debt is...

This has given me a peace of mind knowing my debt is being paid without being threatened receiving letters from creditors every week reminding you about missed payments,the intrest you will pay and so on.. Reviewed on: 28th May 2025

Brilliant

I was ready to give it alll up until I found help with step change, they helped put my mind at rest and get my life back Reviewed on: 28th May 2025

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