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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Step change has made my life liveable again without...

Step change has made my life liveable again without worrying about my debts Reviewed on: 28th May 2025

Very helpful and understanding

Stepchange helped me I was drowning in debt now I pay 1 amount a month and all the pressure has gone ,very helpfull and understanding Reviewed on: 28th May 2025

fantastic.cant thank them enough

Stepchange have helped me manage my debts,coulld not do it without them they are fantastic.cant thank them enough. Reviewed on: 28th May 2025

Efficient, Compassionate and Free

My problems were dealt with efficiently and compassionately. It has made very positive changes in my life and I can now look forward to a future without debt. I can highly recommend them. There service is completely free of charge. Go nowhere else! Reviewed on: 28th May 2025

Don't be afraid to ask for help

Great help and great advice. They were friendly and very helpful. Reviewed on: 28th May 2025

I was suffering with my mental health and overwhelme...

I was suffering with my mental health and overwhelmed with all of my bills, Stepchange helped me to breath a sigh of relief, I appreciate the help so much. The only problem is I am still being contacted by a couple of the people for my debts stating they haven't been contacted. Reviewed on: 28th May 2025

StepChange helped me when I thought no-one could and...

StepChange helped me when I thought no-one could and I'm so grateful to everyone at Step change for showing me that there are still good people in this world that help other people and for free! Thank you Step change. Reviewed on: 28th May 2025

The only solution to debt in my eyes

We were in a really mess with our debts. Step change offered a debt management plan that has been affordable and our creditors froze the interest. They made sure we still had money in a budget for savings and holidays. Reviewed on: 28th May 2025

Great ser

Was very easy to set up staff were very helpful and easy to talk to had the. Best night's sleep for ages would recommended them to anyone Reviewed on: 28th May 2025

A godsend in the toughest times

I got in touch with stepchange after trying to take my own life. They made everything understandable and easy to digest - since then I’ve managed t pay back circa 30k in just over two years. Reviewed on: 28th May 2025

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