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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

You have helped me turn the corner and not so worrie...

You have helped me turn the corner and not so worried about my debts now I can see them coming down. Reviewed on: 6th May 2026

Step Change have turned my life around

Step Change were there for me when I was at my lowest, wondering how I would ever get out of debt, I still have a couple of years left of my DMP but it’s such a relief to know it’s almost over. Reviewed on: 6th May 2026

Ring Stepchange they’re great

Was reluctant at first, as I didn’t know there was such great help out there in the form of Step Change. I can say with conviction that it’s one of the best things I’ve ever done to reach out to them. If you’re struggling with debt and having sleepless nights get in touch with Step change . They don’t judge and are easy to talk to. Reviewed on: 6th May 2026

Literal life savers.

Helped me out with no fuss. Customer service is fantastic, understood my issues and helped me every step of the way. They were very reassuring and compassionate. I don't think they understand the relief and mental help they gave me. I can't recommend them enough. Don't be embarrassed, they've heard everything and no matter your situation, they will help and guide you to make your life a lot more comfortable. Reviewed on: 6th May 2026

My shoulders feel broader!

Would be in trouble without their help Reviewed on: 6th May 2026

StepChange have literally changed my life and the fa...

StepChange have literally changed my life and the fact they are there helping people is amazing. They are caring, efficient and respond to everything. I cannot thank them enough for the amazing work they do. Thanks you! Reviewed on: 6th May 2026

They gave us a light at the end of the tunnel.

They gave us a light at the end of the tunnel. Great, non judgemental advice. Reviewed on: 6th May 2026

Till I rang StepChange

Till I rang StepChange I didn’t know which way to turn but thanks to them and the simplest of doing everything my life is a lot easy no more threaten court proceedings . I would not thing twice in recommending them. Reviewed on: 6th May 2026

Very professional people explained everything well

Very professional people explained everything well Reviewed on: 6th May 2026

Thank you for the help

It is not easy to talk a about debts. However, with StepChange I felt at ease and they supported me all the way. Reviewed on: 6th May 2026

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