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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excellent Advice

Have found all advisors very helpful, knowledgeable and supportive, every time I speak to them they always have time to reassure me that I am not alone and give me confidence that I can ask them to explain things Reviewed on: 6th May 2026

excellent, explained the process in simple lay mans...

excellent, explained the process in simple lay mans words of a complicated process Reviewed on: 6th May 2026

Very supportive

I was so worried about my debts but stepchange have supported me every step of the way and I am very nearly debt free!. I can’t thank or praise them enough. Reviewed on: 6th May 2026

Don’t know what I would have done with you

Don’t know what I would have done with you Reviewed on: 6th May 2026

The best advice and support given

The best advice and support given Reviewed on: 6th May 2026

So friendly and any advice you need thay will help w...

So friendly and any advice you need thay will help with Reviewed on: 6th May 2026

They always assist but keep you on track too

They always assist but keep you on track too Reviewed on: 6th May 2026

Superb advice & help - took a weight off my...

Superb advice & help - took a weight off my shoulders Reviewed on: 6th May 2026

Don’t struggle ring stepchange

I have had so much help to get me out of a situation that I didn’t know how to on my own Reviewed on: 6th May 2026

I would say all stepChange staff are very good.

I would say all stepChange staff are very good.Have a good knowledge, give a good advice, they give time to lessen and always explain there best. Reviewed on: 6th May 2026

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