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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

The best advice and support given

The best advice and support given Reviewed on: 6th May 2026

So friendly and any advice you need thay will help w...

So friendly and any advice you need thay will help with Reviewed on: 6th May 2026

They always assist but keep you on track too

They always assist but keep you on track too Reviewed on: 6th May 2026

Superb advice & help - took a weight off my...

Superb advice & help - took a weight off my shoulders Reviewed on: 6th May 2026

Don’t struggle ring stepchange

I have had so much help to get me out of a situation that I didn’t know how to on my own Reviewed on: 6th May 2026

I would say all stepChange staff are very good.

I would say all stepChange staff are very good.Have a good knowledge, give a good advice, they give time to lessen and always explain there best. Reviewed on: 6th May 2026

Stepchange help me out very helpful staff and ran th...

Stepchange help me out very helpful staff and ran through everything I need to know and what to do Reviewed on: 6th May 2026

Life changing

I was in a right mess before i heard about stepchange.with their friendly customer service and support i am now in a much better place financially and emotionally.would definitely recommend Reviewed on: 6th May 2026

Very helpful

They have been very helpful i was in a real mess helpful great. Reviewed on: 6th May 2026

In my darkest moments help was available

After losing my job, I was finding it very difficult to cope financially and was recommended step change by a former colleague. I found the whole process very easy and completed everything online, once I'd done a budget, they were able to recommend the best solution for me. They were even able to sort out breathing space for me which was a great help as it keeps creditors off your back for a couple of months to get everything sorted out without constant phone calls if that's what you're getting. I've been on a debt management plan for nearly two years now and I'm finding everything far easy as a cope with, they are always available to help and are just a phone call away should you need them. I would highly recommend them to anyone in a similar position. Reviewed on: 6th May 2026

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