Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

I was so scared and so stressed, I had no idea that...

I was so scared and so stressed, I had no idea that this kind of help was out there and so when I spoke with Step Change they completed put me at ease and showed me the way forward. I still have a way to go, but if you are reading this and in any doubt, do not hesitate because they will help you beyond expectation Reviewed on: 6th May 2026

Debt repay made easy and with less stress

Unfortunately life turned out to not be as easy as we think and had to ask for assistance from Step Change. Going through a token plan at the moment and some of the debts have been sold to other companies. So in the process of notifying Step change of a change, I had the pleasure of speaking with Sarah Tuppen. Sarah, from the bottom of my heart, you are making a massive difference. A warm, welcoming and reassuring voice in difficult times make a huge difference. I would like to thank you for the time taken in having a conversation with me today, the advise and reassurance given and really hope you team leader / manager will get to notice this review. Reviewed on: 6th May 2026

Very helpful and reassuring when I needed help they...

Very helpful and reassuring when I needed help they were there helping me get sorted and most of all free from worry. Would highly recommend their advice and experience . Reviewed on: 6th May 2026

Great company, do everything for you.

Great company, do everything for you. Help alwats at hand they are quite simply the best Reviewed on: 6th May 2026

Great customer service with professional down to ea...

Great customer service with professional down to earth staff. Very polite and compassionate. Reviewed on: 6th May 2026

Stepchange is Briilliant.

Stepchange have helped me sort out the Finances. It is a great deal better having Someone else help to get me back on track. Reviewed on: 6th May 2026

Well worth a visit.

Very helpful and got my finances back on track. Reviewed on: 6th May 2026

Very helpful in sorting out my debts

Very helpful in sorting out my debts Reviewed on: 6th May 2026

Great Organisation

So helpful and understanding to your circumstances, so empathetic and caring. Reviewed on: 6th May 2026

Got in touch with step change when I was at rock bot...

Got in touch with step change when I was at rock bottom, they sorted all my debts out and arranged an agreement with my creditors which I could afford, nearly coming to the end of the agreement and it has been totally stress free. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub