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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Professional Company

Professional Company but very caring Reviewed on: 6th May 2026

Step change has been life changing.

Step change has been life changing. I was drowning in what felt like a sea of debt with no way out. I am now 18 months into my Debt Plan, which is steadily reducing, I have my life back, and feel totally supported by Strp Change Reviewed on: 6th May 2026

They're helpful for people like us to briefed.

They're helpful for people like us to briefed. Keep it up Reviewed on: 6th May 2026

Friendly, discreet professional service.

Friendly, discreet professional service. Reviewed on: 6th May 2026

After being in debt for a while , i decided to conta...

After being in debt for a while , i decided to contact Step Change. I was worried about making contact and if i could be bothered with all the hassle which this may come with. Contacting STEPCHANGE was the best decision I had made. They explained everything to me in simple terms ( even i could understand this ) it was made easy for me . and i have never looked back. Thank you Stepchange and thank you to all your amazing staff Reviewed on: 6th May 2026

Great Company I was struggling with debt through ill...

Great Company I was struggling with debt through ill health stepchange helped me so much im now stress free and back Reviewed on: 6th May 2026

Excellent Advice

Have found all advisors very helpful, knowledgeable and supportive, every time I speak to them they always have time to reassure me that I am not alone and give me confidence that I can ask them to explain things Reviewed on: 6th May 2026

excellent, explained the process in simple lay mans...

excellent, explained the process in simple lay mans words of a complicated process Reviewed on: 6th May 2026

Very supportive

I was so worried about my debts but stepchange have supported me every step of the way and I am very nearly debt free!. I can’t thank or praise them enough. Reviewed on: 6th May 2026

Don’t know what I would have done with you

Don’t know what I would have done with you Reviewed on: 6th May 2026

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