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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Thank you

Supportive, and professional . Communication is first class and zero judgment just support and facts Reviewed on: 4th June 2025

Staff was very helpful and understanding

Staff was very helpful and understanding Reviewed on: 4th June 2025

Excellent company helped us deal with our debt.

Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025

Great advice and assistance given always

They have always given me great advice and assistance when necessary. A brilliant organisation. They're very professional and friendly. They are there to help not judge. Reviewed on: 4th June 2025

Very helpful and its free.

Very helpful and its free. Staff are always polite and helpful when I call for advice. Reviewed on: 4th June 2025

A wonderful charity who changed my life.

A wonderful charity who changed my life. Reviewed on: 4th June 2025

We felt like we were drowning and Stepchange were ab...

We felt like we were drowning and Stepchange were absolutely amazing in helping us sort it all out. 3 years in, all is going well. Thank you for being there for us when things looked so bleak. Reviewed on: 4th June 2025

Everyone I spoke to was so helpful and non judgmental.

Everyone I spoke to was so helpful and non judgmental. I couldn’t recommend them highly enough. Reviewed on: 4th June 2025

StepChange A Saviour

Was over £16k in debt to credit cards. First debt co I tried were taking most of my payment as their fee! Step change do not charge or deduct whole payment gets passed on. With Step change I have had more than five years without hassle regarding my debts which was not the case before entering a plan with Step change. Reviewed on: 4th June 2025

Sound way to take care of my debts.

StepChange has made me aware of the help available to people like me. My creditors stop hustling me as they had to go through StepChange . Reviewed on: 4th June 2025

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