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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

StepChange have been my lifeline.

StepChange have been my lifeline. They took away so much of my financial anxiety and always been very helpful. Reviewed on: 28th May 2026

Friendly, helpful advice.

Friendly, helpful advice. Non-judgmental Reviewed on: 28th May 2026

When I was struggling they saved the day

When I was struggling they saved the day Reviewed on: 28th May 2026

Supportive from Day 1

From the time I first approached StepChange for help ad advice, I have felt supported and informed at every stage of the process. Most importantly, I was never made to feel stupid and all communications have been positive and non-judgmental. Everything was clearly explained and sensitively explored in order to find the best possible solution for my particular circumstances. Reviewed on: 28th May 2026

Very easy to set up.

Very easy to set up. Very friendly staff and easy to talk to even about issues that I am ashamed of. Reviewed on: 28th May 2026

Easy to deal with and contact by email or phone

Easy to deal with and contact by email or phone Reviewed on: 28th May 2026

Step change has been very helpful.

Step change has been very helpful. Having all my debts on our in one lump sum and what I can afford has been great. Reviewed on: 28th May 2026

Excellent & compassionate

An excellent service with compassionate people. Gave me some great advice and helped me sort out my debts with a solution that worked the best for me. Reviewed on: 28th May 2026

"On the Right track to financial freedom"

"Even thought I haven't finished this financial journal yet, I finally feel in control of my finances" Reviewed on: 28th May 2026

Trustworthy and supportive.

Everyone is really helpful and understanding! They take time to get budgets done to help with mental health! Reviewed on: 28th May 2026

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