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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Very helpful and puts my mind at rest.

Very helpful and puts my mind at rest. I’m AuHD and they were also very understanding about this. Reviewed on: 28th May 2026

The staff have been so helpful in sorting out my fin...

The staff have been so helpful in sorting out my financial problems after a failed marriage and having to find accommodation and herringbone debt. They are not at all judgemental and very helpful. Can't praise them enough. Reviewed on: 28th May 2026

I'm a single mum who could mange financially.

I'm a single mum who could mange financially. And step change changed things and made it easier for me to breath . They have been very supportive Reviewed on: 28th May 2026

We were drowning in debt and unable to meet pur paym...

We were drowning in debt and unable to meet pur payments each month, so we were borrowing off Peter to pay Paul, so the saying goes and getting deeper in debt just to manage the minimum payments. We then heard about Step Change, and wow what a lifeline they have been. They worked out a manageable payment plan to each of our debts and now we are much happier and living again without the constant stress and worry. Thank you so much Step Change for your invaluable help. Please if anyone is struggling, please just reach out to Step Change, they will change your life. We wished we had found them a lot sooner. Reviewed on: 28th May 2026

I am disappointed as I am still being messaged sayin...

I am disappointed as I am still being messaged saying that I am behind with payment and a fine will be added even 16 months since I started my plan. Reviewed on: 28th May 2026

Stand on my own feet again

I was in deep debt and some one recommended stepchange to me and its the best thing ever happened to me my credit score restored put it this way I can stand on my own feet again Reviewed on: 28th May 2026

Fantastic service

When I first contacted Stepchange it was very hard to do as you just feel shame for being in the position your in at the time. Everyone I have spoken to have been friendly and understanding they talk to to you with empathy. Such a great service I now have no stress dealing with my creditors. Reviewed on: 28th May 2026

Amazing!

Amazing! Helpful and considerate staff, which made an extremely difficult time an easier journey. thank you! Reviewed on: 28th May 2026

There is a way out

When you are drowning in debt - they are calm and helpful and come up with a plan you can realistically afford and they deal with all your creditors Reviewed on: 28th May 2026

I simply wouldn't have been able to do it without them.

I simply wouldn't have been able to do it without them. From start to finish they have been there every step of the way. From doing the budget planner where it gives you an idea if you spend more or less than average to checking up on me to review my plan to make sure it is still affordable. Reviewed on: 28th May 2026

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