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StepChange: Debt advice reviews

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4.95
Based on 16,181 reviews, last reviewed 7th May 2026
70450% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Lifesavers Please if in financial trouble, don’t hesitate to call Stepchange’s, helpline, they literally took all my stress and anxiety away, came up with a plan... Read more Reviewed on: 7th May 2026
Steven B's avatar
Steven B

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16181)

Stepchange helped me when I was at my lowest

5
Stepchange really helped me when I was at. Very low point in my life. Debts had mounted to an unmanageable level and I didn’t know what to do. StepChange talked me through their processes, talked to the companies I owed and got me onto a plan that allows me to live again. Great organisation! Reviewed on: 6th May 2026
Jay's avatar
Jay

Good quality service and helpful staff

5
I have had no problems with the service since it started an easy process and helpful staff from start to finish Reviewed on: 6th May 2026
John G's avatar
John G

Thank you

5
Helped us through the worst time of our life took all the worry and stress away great company keep up the good work thanks Reviewed on: 6th May 2026
CHAP01@TISCALI.CO.UK's avatar
[email protected]

It has been spot on, i can not fault it.

5
It has been spot on, i can not fault it. Reviewed on: 6th May 2026
Jayesh Patel's avatar
Jayesh Patel

The customer service staff are really helpful and em...

5
The customer service staff are really helpful and empathetic. They work hard to help you get the right budget. you have to review your budget each year, which is a bit annoying. Reviewed on: 6th May 2026
Racheal's avatar
Racheal

I am very pleased with the service and very helpful...

5
I am very pleased with the service and very helpful Reviewed on: 6th May 2026
Dlaver S's avatar
Dlaver S

Incredibly helpful.

5
Incredibly helpful.... peace of mind. Reviewed on: 6th May 2026
Sam White's avatar
Sam White

Always on the end of a phone call and if any problem...

5
Always on the end of a phone call and if any problems they will sort it that day I had trouble with one of my creditors as money was being paid to them but going missing so they put a tracker on it to find out where it was going Reviewed on: 6th May 2026
Julie h's avatar
Julie h

StepChange have been very useful in helping me to ma...

5
StepChange have been very useful in helping me to manage my finances. Reviewed on: 6th May 2026
Lillian J's avatar
Lillian J

Step Change have help in every way possible to get m...

5
Step Change have help in every way possible to get me out of debt as fast as possible, I pay as much as I can physically afford and they deal with all the creditors, if you contacted by any just get in touch with them explain what's happening and they will do the rest, they understand your situation completely excellent to deal with Reviewed on: 6th May 2026
J W's avatar
J W

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