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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,644 reviews, last reviewed 23rd Jun 2026
188400% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026
Veronica c's avatar
Veronica c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18644)

Amazing!

5
Amazing! Helpful and considerate staff, which made an extremely difficult time an easier journey. thank you! Reviewed on: 28th May 2026
Mandy Johnson's avatar
Mandy Johnson

There is a way out

5
When you are drowning in debt - they are calm and helpful and come up with a plan you can realistically afford and they deal with all your creditors Reviewed on: 28th May 2026
Claire A's avatar
Claire A

I simply wouldn't have been able to do it without them.

5
I simply wouldn't have been able to do it without them. From start to finish they have been there every step of the way. From doing the budget planner where it gives you an idea if you spend more or less than average to checking up on me to review my plan to make sure it is still affordable. Reviewed on: 28th May 2026
Tom E's avatar
Tom E

Very friendly and understanding team members.

5
Very friendly and understanding team members. Thank you for your patience and help with some challenging creditors. Reviewed on: 28th May 2026
Drollo 's avatar
Drollo

Change one step at a time.

5
When I was drowning in debt and did not know where to turn, StepChange were brilliant. They advised the best plan for me to get everything under control and were empathetic to my own personal challenges. It took all the stress out of the situation and allowed me to get my finances back on track. I still have a long way to go but they are always on hand for advice. Reviewed on: 28th May 2026
Joe A's avatar
Joe A

Effective service support and guidance

5
I cannot thank this Step Change enough for turning my financial situation around. From my very first phone call, I felt an immediate sense of relief and support. Their Service is Outstanding, professional and non judgmental : The advisors treated me with total respect and empathy from day one.. They explained every option simply in a manner that has given me control and flexibility in finding effective solutions. I have regained composure and guidance as well as insulation from interest charges that had become an albatross to my situation. Forever grateful Reviewed on: 28th May 2026
J C's avatar
J C

Got me back on track

5
they really helped me get out of a financial mess and calmed my debtors down Reviewed on: 28th May 2026
marbman's avatar
marbman

StepChange, guardian angel

5
When I felt down and out a few year's ago, StepChange came to my rescue. Will never forget. Reviewed on: 28th May 2026
Zinzon's avatar
Zinzon

Everyone is so helpful and kind .

5
Everyone is so helpful and kind . Helped me feel in control . There knowledge and support is brilliant. Reviewed on: 28th May 2026
Ali's avatar
Ali

Breathing Through Finances

5
I cannot thank StepChange enough for the support they have provided during one of the most difficult periods of my life. Since entering my Debt Management Plan in 2023, they have treated me with understanding, professionalism and without judgment. During a time where I was dealing with overwhelming financial pressure alongside personal circumstances, including ongoing divorce proceedings, StepChange helped bring structure and stability back into my finances. Their advisers have always been patient, supportive and clear in explaining my options, which helped reduce a huge amount of stress and anxiety. The DMP allowed me to take control of my situation, stop spiralling financially and begin focusing on maintaining sustainable payments for my family and future. What stood out most was that I never felt pressured or looked down upon. Every interaction felt supportive and genuinely focused on helping me improve my situation long term. I would highly recommend StepChange to anyone struggling with debt or financial stress. Reaching out to them was one of the best financial decisions I made during a very challenging time. Reviewed on: 28th May 2026
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Joey

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