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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14708 reviews)

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4.95

Based on 14,708 reviews, last reviewed 7th Sep 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14708)

It was excellent.

It was excellent. Nice and easy process. Reviewed on: 6th June 2025

Awful communication.

Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken on by someone else and I’ve been harassed by them even though I’ve told SC. They have not acknowledged my emails or helped me at all with this. My mental health is declining as a consequence. Reviewed on: 6th June 2025

Lovely experience, the lady that helped me was amazi...

Lovely experience, the lady that helped me was amazing and was very helpful. Made me feel comfortable and did everything very quickly. I’m an anxious person but she made the experience less daunting. Reviewed on: 6th June 2025

Helpful and stress free

Since signing up they have made handling my debts hassle free Reviewed on: 6th June 2025

Easy to follow process to set up.

Easy to follow process to set up. Great communication and service. Reviewed on: 6th June 2025

A Huge Thankyou

When i approached Stepchange due to a few financial problems including me burying my head in the sand I was desperate for help and advice. I can't say enough on how helpfull and positive they were with me. Thankfully slowly but surely I am recovering which is down to Stepchang. Thankyou Reviewed on: 6th June 2025

I was almost £40k in debt.

I was almost £40k in debt. I'm so glad I chose a DMP with Stepchange instead of ISA with a private company. 3 years later and half of my debts are paid off without any stress! Stepchange is very professional and safe way to clear the debts. Thank you, thank you so much for your support! Reviewed on: 6th June 2025

Stepchange helped me get my debts in order, I have j...

Stepchange helped me get my debts in order, I have just completed my plan and I am debt free and managing to save a little each month. No more worrying about how I would manage until the next payday Reviewed on: 6th June 2025

Step Change made things easier

Step Change made an extremely stressful situation simple. They showed compassion and provided a very professional service. Reviewed on: 6th June 2025

Highy recommend!

Stepchange have been fantastic, lovely staff, very understanding. I wouldn't change anything. Reviewed on: 6th June 2025

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