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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Trustworthy and supportive.

Everyone is really helpful and understanding! They take time to get budgets done to help with mental health! Reviewed on: 28th May 2026

So happy that they help me get control

So happy that they help me get control Reviewed on: 28th May 2026

Quick and easy to set up, and customer service was e...

Quick and easy to set up, and customer service was excellent, has taken a huge weight off mined, would definitely recommend for people struggling with debt Reviewed on: 28th May 2026

Easy to use and personable customer care is excellent

Initially the online service helped loads with not feeling like I wanted to discuss this with anyone. However, when I did need advice StepChange customer services have been fantastic: Non judgemental, knowledgeable and extremely friendly every time I’ve used them. They definitely helped with the anxiety of having to contact a debt service for help and then the specifics of contacting debtors with a plan. If you need help, don’t ignore it any longer just fill out the online questions, you can take your time and go back to it as many times as you need before submitting - which was good for me as disabled and concentration is poor. It is a weight lifted! Reviewed on: 28th May 2026

Not all heroes wear capes......

Stepchange have been a true lifesaver. Without their help I would've drowned in the debt and the paperwork needed. I can now relax and am able to Police my account. The account access is straightforward and very clear. Cannot recommend enough. Reviewed on: 28th May 2026

Piece of mind.

It was the best decision I ever made,when I first contacted Stepchange being in a hopeless position regarding my finances.Everything was taken care of from the off,with an affordable repayment plan negociated with my creditors on my behalf,secured.And I can honestly say I've not had one threatening correspondent from any of them since my plan was created and implemented by stepchange. And this whole process hasn't(and still hasn't)cost me a penny not like other debt consolidation companies that charge you a annual fee. Reviewed on: 28th May 2026

Overall experience

Being in debt can be embarrassing and difficult to talk about, even with close family. Signing up with StepChange has eased a lot of the stress and I am safe in the knowledge that I am doing something about the predicament I found myself in. A comfort to know that someone knowledgeable and experienced is only a phone call away. I have a debt free target date to aim for and glad I signed up. Reviewed on: 28th May 2026

Life saver.

You helped me to try to get my life back. Reviewed on: 28th May 2026

step change adviser,she was a very good listener,und...

step change adviser,she was a very good listener,understood what you are going thru in life and gave me a great advice on my financial situation.very grateful Reviewed on: 28th May 2026

Stepchange made everything easy and lifted a huge co...

Stepchange made everything easy and lifted a huge concern off my shoulder Reviewed on: 28th May 2026

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