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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14708 reviews)

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4.95

Based on 14,708 reviews, last reviewed 7th Sep 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Supportive staff They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decisio... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14708)

helpful, friendly, fast reliable service

helpful, friendly, fast reliable service Reviewed on: 6th June 2025

Step Change is a life saver for me

Lots of filling out forms and getting acquainted with online account at beginning, but these guys have gotten me out of impossible to pay overdraft fees and and late loan payments after I got scammed and hit rock bottom. As long you are consistent with your arranged monthly payments you will have no problems or unnecessary phone calls from them. They show up on my monthly direct debit list and they take care of all my debts for me, not having to worry about my debt, and allowing me to concentrate on getting back on feet, and they really do make things easier when you hit rock bottom and you need some space to pick yourself up, You also have the ability to choose how much you can afford to pay each month for all your debts together and they split the money for all your debts for you so you don't have to pay each debt individually, great customer service and helpful. Reviewed on: 6th June 2025

Great Organisation

Professional and informative team, with good knowledge of options available Reviewed on: 6th June 2025

Really great and easy to use.

Really great and easy to use. I hate talking on the phone due to anxiety and I’ve not had to speak to anyone yet it was all sorted online! Thank you Reviewed on: 6th June 2025

Great Service

StepChange helped me when I'd dug myself into a hole and my debts were just snowballing through interest. They arranged an affordable monthly payment and helped me get my affairs back on track. Reviewed on: 6th June 2025

Step Change changed my life

Step Change changed me from being a nervous wreck to becoming normal against, I was constantly worrying about my financial situation and showed me that I can survive and manage my debts Reviewed on: 6th June 2025

They were there when I needed them I was trying to s...

They were there when I needed them I was trying to solve all my own financial issues and failing big time.staff extremely helpful and providing you do your regular annual reviews you are on your way to a much better financial future and I am already feeling the benefits in many ways. Reviewed on: 6th June 2025

Absolutely saved me.

Absolutely saved me. Soo helpfull and kind Reviewed on: 6th June 2025

very helpful when needed as our debt...

In the early days they were very helpful as our debt took few years. I knew if I needed them all I had to do was call them. Reviewed on: 6th June 2025

Life made easier

Every question i asked they answered in a way I could understand ..very easy to deal with and as soon as I had spoken with them that night I slept so much better Reviewed on: 6th June 2025

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