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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Excellent support from the word go

Excellent support from the first moment I spoke to them. If your worrying just call, you will feel better afterwards Reviewed on: 28th May 2026

Excellent understanding of difficult situations and...

Excellent understanding of difficult situations and very knowledgeable on different ways to help. Reviewed on: 28th May 2026

Caring experts ready to listen.

Caring experts ready to listen without judgement. Made a very difficult time a little easier! Reviewed on: 28th May 2026

They have helped me managed my debt and have shown m...

They have helped me managed my debt and have shown me a way to pay my debts off that sticks within my budget. Reviewed on: 28th May 2026

Step Change were most helpful in resolving my problems.

Step Change were most helpful in resolving my problems. Everything is made easy to understand and progress is easy to follow. Everything is well documented and easy to view at any time. Regularly updated and never more than a phone call away. Reviewed on: 28th May 2026

Cant fault these people ,BRILLIANT

I was so ashamed to have to seek help ,I kept putting off until I had no choice ,I wish I had done it months ago , they are so good at what they do ,and the help I have received is brilliant. ,don’t wait ,if you need help do it now . Reviewed on: 28th May 2026

They have been a lifeline to us.

They have been a lifeline to us. Without them I have no idea where we would be. They were there when the panic spiralled and have helped ever since. Reviewed on: 28th May 2026

StepChange have been brilliant, they have helped me...

StepChange have been brilliant, they have helped me so much, I would be lost without them. Reviewed on: 28th May 2026

Using Step Change truly changed my life and release...

Using Step Change truly changed my life and released me from sleepless nights and constant worry. As soon as I took my head out of the sand and I made the decision to access the services I felt better. The process was easy and Step Change handled everything. I get regular updates on what I owe and feel fully in control. My only regret is not doing it sooner. I have two years left on a 6 year plan. If I’d done it sooner the debt would have been less and I’d be paid off by now. If you can’t see a way out - act now and seek help. Reviewed on: 28th May 2026

It was a difficult situation I found myself in but I...

It was a difficult situation I found myself in but I was put at ease from the first contact. We all think we are the only ones in this situation! We went through all my incomings and outgoings and although it was going to be difficult we got to a figure that was accepted by all. I should have done this a year ago so my advice to anyone is contact StepChange as soon as you get into difficulty. Reviewed on: 28th May 2026

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