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StepChange: Debt advice reviews

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4.95
Based on 16,039 reviews, last reviewed 7th May 2026
63700% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Financially struggling until joining StepChange My partner and myself were really worried about the dept we have with various creditors, we were struggling very much financially to keep up with just... Read more Reviewed on: 7th May 2026
Anna N's avatar
Anna N

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16039)

excellant Service

5
I find Stepchange very helpfull and give excellant advice Reviewed on: 6th May 2026
Barbara 's avatar
Barbara

Great help never judged stress taken away excellent...

5
Great help never judged stress taken away excellent service Reviewed on: 6th May 2026
Shazxy's avatar
Shazxy

Understanding your difficulties

5
Compassionate, non judge mental. Great advice given highly recommend step change it take the whole pressure off of your shoulders, you can relax knowing they handle it all for you and you have 1 monthly payment to make. Reviewed on: 6th May 2026
Grateful's avatar
Grateful

Supportive, Professional and Life-Changing Advice

5
I can’t thank the team enough for their support. They gave me clear, impartial advice at a really difficult time and helped me feel back in control of my finances. Everything was explained clearly, without judgment, and they made the whole process much less stressful. I’d highly recommend them to anyone needing debt advice. Reviewed on: 6th May 2026
Waqar's avatar
Waqar

possibly saved my life

5
I got myself into massive financial hole and it was extremely helpful there was someone that could help me with getting out of it as I honestly had no idea what to do Reviewed on: 6th May 2026
Amir Agaev's avatar
Amir Agaev

I found myself in financial situation after a period...

5
I found myself in financial situation after a period of serious ill health and being ill health retired from work, this had a major impact on income and despite lifestyle changes still found it impossible to manage to keep up with outgoings, I decided to swallow my pride and give Step Change a call, I was given all the options available to me to help in the longer term and whilst it will take a few years to become debt free it has helped immensely and I feel more in control Reviewed on: 6th May 2026
Karen's avatar
Karen

Very good to deal with, pleased overall with my expe...

5
Very good to deal with, pleased overall with my experience Reviewed on: 6th May 2026
Darren 's avatar
Darren

Before I contacted Step Change I was waking up in th...

5
Before I contacted Step Change I was waking up in the morning feeling sick due to nerves. Now I sleep better and wake up better. Reviewed on: 6th May 2026
Brian Le Maistre 's avatar
Brian Le Maistre

Step change have been very helpful and understanding...

5
Step change have been very helpful and understanding and didn't judge Reviewed on: 6th May 2026
Suzanne Kay's avatar
Suzanne Kay

Great service

5
Every time I spoke to somebody about my debt management plan, they were very helpful and informative Reviewed on: 6th May 2026
Sharon's avatar
Sharon

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