Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

StepChange Debt advice reviews (14715)

great support and kept well informed

Since I started my process I had a great support and kept informed I feel less worry about my debt as I have a good plan in place Reviewed on: 6th June 2025

Being in debt that you can't cope with is scary

Being in debt that you can't cope with is scary, while acting like an ostrich is default behavior for a lot of us, it doesn't work. The prospect of creditors turning you upside down to shake change out of you can be all consuming and can have a very real impact on your health. It sounds corny but Stepchange really made a difference for me in facing my problems and ultimately providing an easy to follow process to build a plan and deal with my money worries, no more letters or unwanted calls. Just do it, your brain will thank you for it. Reviewed on: 6th June 2025

Empathetic advisor from first contact.

Empathetic advisor from first contact. I was given sound advice and, although the process was still very difficult financially and had a real impact on our day to day lives, it was so much better than living with constant phone calls from debtors and such a relief that we had started a process that helped. Reviewed on: 6th June 2025

Fantastic customer service and fantastic help and ad...

Fantastic customer service and fantastic help and advice Reviewed on: 6th June 2025

Always supportive, really takes burden of worry away...

Always supportive, really takes burden of worry away, very helpful & kind Reviewed on: 6th June 2025

Staff very helpful and professional

Staff very helpful and professional Reviewed on: 6th June 2025

Cant be greatfull enough

I have contact them 2 times and every time. They went up and beyond to help. Reviewed on: 6th June 2025

Excellent service

Very professional, friendly and helpful. Totally understand the situation and was understanding Reviewed on: 6th June 2025

Very helpful, the advisor puts you at ease and is no...

Very helpful, the advisor puts you at ease and is non judgmental Reviewed on: 6th June 2025

I have had amazing support during a time of financia...

I have had amazing support during a time of financial hardship. The team have been so supportive! Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt advice
from My Debt Plan 4.84 from 349 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub