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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Friendly and non judgmental at what was a very diffi...

Friendly and non judgmental at what was a very difficult time of my life. I initially completed everything online which does take time but once done it is very easy to update. Reviewed on: 28th May 2026

Debt Advice

epChange provided me with support during a very difficult time. The advice was clear, honest, and completely non-judgemental from start to finish. They took the time to explain all of my options carefully and helped me feel much more in control of my finances. Reviewed on: 28th May 2026

StepChange helped me

StepChange helped me when I thought I had no where else to go and from 1st contact they were very professional and understanding and never once judged me, if you are in financial difficulties don't hesitate to contact StepChange they will help you sort out any financial issues and help you move on with your life and all for free. Reviewed on: 28th May 2026

Struggling with debt and struggling to put into word...

Struggling with debt and struggling to put into words how to tell creditors my trouble and stop change did it all for me Reviewed on: 28th May 2026

A bright light in a very dark world of spiraling debt

The team at Stepchange have been incredibly supportive at a really rough time. Giving clear, non-judgmental, guidance. I actually get some sleep now, instead of worrying how to rob Peter to pay Paul. Reviewed on: 28th May 2026

The staff is very friendly and helpful keeping me up...

The staff is very friendly and helpful keeping me update about my account Reviewed on: 28th May 2026

I was drowning in debt, I didn’t know where to begin.

I was drowning in debt, I didn’t know where to begin. Step change was recommended to me by my bank, am glad I took their advice. I am now paying the amount I can afford every month. And whilst my credit rating has gone down, I believe I will bring back up again Reviewed on: 28th May 2026

Customer & Solution Focused

I have always been listed too as an individual, and have been always supported. Reviewed on: 28th May 2026

Been great all through the up and down of the...

Been great all through the up and down of the process Reviewed on: 28th May 2026

Stepchange have taken away some of my worries.

Stepchange have taken away some of my worries. Easy to complete the online forms and a prompt reply. I can keep up to date with my account by logging in to my stepchange account. Reviewed on: 28th May 2026

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