Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Always ready to help.

Always ready to help. From day one I have had so much help Reviewed on: 23rd May 2025

I was in debt to multiple agencies for a lot of mone...

I was in debt to multiple agencies for a lot of money i was suicidal but was recommended step change the pressure was removed right away it not been easy but two years down the line my life is so much better thank you Reviewed on: 23rd May 2025

Been with StepChange 2years owed £28000 1 more year...

Been with StepChange 2years owed £28000 1 more year will be dept free so easy to set it up found staff easy to talk to. Reviewed on: 23rd May 2025

Wonderful

Was really struggling and they were so helpful and non judgemental. Everything was sorted with one phone call Reviewed on: 23rd May 2025

Can’t thank Stepchange enough

Can’t thank stepchange enough for their help they’ve honestly transformed our life as a family, we were drowning in monthly repayments and too embarrassed to seek help, stepchange couldn’t have been nicer and now we have one manageable payment to focus on each month and we can visibly notice our debt reducing which is a huge weight off our mind Reviewed on: 23rd May 2025

Stepchange changed my life completely.

Stepchange changed my life completely. Before I contacted them I was ashamed and guilty as to how much debt I had got into. Stepchange helped me regain my independence by helping me to one easily affordable payment. The consultant i spoke to was polite and friendly and didn't judge me Reviewed on: 23rd May 2025

Highly recommend

Honestly can not thank step change enough, really friendly staff who don’t judge, informative, easy to use website, helpful, they changed my life Reviewed on: 23rd May 2025

Best thing I ever did.

Best thing I ever did. Step change took all the stress from me I could sleep again. Reviewed on: 23rd May 2025

Well excellent service they explain clearly very pr...

Well excellent service they explain clearly very professional Reviewed on: 23rd May 2025

How to clear your debts

Had excellent advice, and hopefully debt free within the next year. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub