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StepChange: Debt advice reviews

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4.95
Based on 16,348 reviews, last reviewed 7th May 2026
78500% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

4

Pick up the phone and call stepchange Was in a bit of a panic until I spoke to a stepchange debt advisor. Got a budget sorted out and got in touch with my creditors..This had immediate eff... Read more Reviewed on: 7th May 2026
BRIAN's avatar
BRIAN

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026
Nicola W's avatar
Nicola W
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16348)

Excellent.

5
Excellent. Easy & honest to use. Fair. You know what your paying for Reviewed on: 6th May 2026
Philip J's avatar
Philip J

Very good team

5
I was in a no way out and letters turning up 3/4 times a week. Stepchange were absolutely amazing - even when I missed a payment they talked me through the process and were very understanding and positive. If you're struggling I genuinely recommend these guys , I haven't heard from a creditor in years and having my interest frozen and my life is calmer Reviewed on: 6th May 2026
Ireneusz c's avatar
Ireneusz c

I have had the best help and the most friendly help...

5
I have had the best help and the most friendly help in all aspects, plus they always keep me updated with monthly statements and status Reviewed on: 6th May 2026
Thomas Gomes's avatar
Thomas Gomes

Turn my life around , really helpful advice , profes...

5
Turn my life around , really helpful advice , professional service Reviewed on: 6th May 2026
Mark T's avatar
Mark T

Ever since I have been with stepchange I have no wor...

5
Ever since I have been with stepchange I have no worries. Reviewed on: 6th May 2026
Shanaz P's avatar
Shanaz P

Fantastic

5
Excellent help for organising your money and debts. I wish I had discovered Step Change a lot sooner. Reviewed on: 6th May 2026
Tom 's avatar
Tom

Needed help with debt and they made it easy to...

5
Needed help with debt and they made it easy to manage Reviewed on: 6th May 2026
Lee's avatar
Lee

Stepchange has literally changed things for my famil...

5
Stepchange has literally changed things for my family for the best! Offering such a vital service to enable us to be free of debt! Reviewed on: 6th May 2026
Tim m's avatar
Tim m

After contacting, things seemed more manageable, n...

5
After contacting, things seemed more manageable, no more letters or phone calls from creditors Reviewed on: 6th May 2026
Yvonne H's avatar
Yvonne H

Very easy to speak to, no judging and very helpful.

5
Very easy to speak to, no judging and very helpful. Changed my life speaking to them Reviewed on: 6th May 2026
Sue 's avatar
Sue

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