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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

The light at the end of the debt tunnel

I never thought I would be able to get out of a debt hole but they were able to help me with empathy and active solutions Reviewed on: 27th May 2026

Stepchange are a great organisation

Stepchange we're great when my husband lost his job and we needed financial advice and help Reviewed on: 27th May 2026

Stepchange as been brilliant from day 1 so caring an...

Stepchange as been brilliant from day 1 so caring and supportive and totally professional in all my dealings with them.Can honestly say they have made my life so much more manageable. Reviewed on: 27th May 2026

Always very helpful and non judgemental.

Always very helpful and non judgemental. Reviewed on: 27th May 2026

In a state of debt l did not know were else to go .

In a state of debt l did not know were else to go .Then l heard about Step -Change through an advert. When l rang them l was relieved to find my worries eased by the professional staff . I could not have been more thankful Reviewed on: 27th May 2026

Every advisor has been very helpful

Every advisor has been very helpful Reviewed on: 27th May 2026

amazing from start to finish

from the 1st phone, to the monthly emails with updates, the care and compassion given by each person i have spoken too is second to non Reviewed on: 27th May 2026

Happy with current help.

I realise my situation, however not a fan of the gentle reminders that handlers give on review conversations. Reviewed on: 27th May 2026

From day one so helpful with valuable information

From day one so helpful with valuable information Reviewed on: 27th May 2026

Good advice and Very supportive assistance, as the p...

Good advice and Very supportive assistance, as the process can be quite daunting. I would definitely recommend to anyone struggling with debt, especially if they are finding it hard in this time of cost of living depression to give this debt charity a try. Reviewed on: 27th May 2026

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