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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

A new start

StepChange helped me through a difficult time after losing my partner. I'd run up substantial debt in caring for my partner over her last few years and my anxiety was through the roof! Stepchange stepped in and handled a restructuring of my debt and a single, affordable payment per month Reviewed on: 23rd May 2025

Very helpful and helping to fill out the budget .

Very helpful and helping to fill out the budget . Reviewed on: 23rd May 2025

Well worth your time

I was told about Step change by a friend and was dubious, but a little time invested looking into it paid off: I was able to clear a significant debt when I couldn't see another way out. It also made me look at my spending in detail and be more realistic about what I could and couldn't afford. Reviewed on: 23rd May 2025

Very good experience I had with step change

Very good experience I had with step change Reviewed on: 23rd May 2025

Sleep better, call StepChange

Very helpful and put my mind at rest as soon as I started speaking to someone about my debts. Reviewed on: 23rd May 2025

Empathetic staff.

Empathetic staff. Non judgemental and kind. Reviewed on: 23rd May 2025

Excellent service.

Excellent service sorted all my club out with peace of mind with her to recommend this company five stars Reviewed on: 23rd May 2025

Amazing customer service , very helpfull , really ea...

Amazing customer service , very helpfull , really easy simple service , they help take the stress away and get you back on track and feel like your back in control . Reviewed on: 23rd May 2025

Excellent service

Excellent service, thought the world was against me till I talked to Step Change Reviewed on: 23rd May 2025

Simple and helpful advice

Simple and helpful advice led to a dmp that suits me. Reviewed on: 23rd May 2025

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