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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

excellent support only negative is call wait times

excellent support only negative is call wait times Reviewed on: 23rd May 2025

Stepchange gave me peace of mind and the ability to...

Stepchange gave me peace of mind and the ability to sleep better at night and relieved my anxiety in relation to my money worries. Stepchange are professional and empathetic and have helped other members of my family become debt free Reviewed on: 23rd May 2025

Thank You Step Change!

Thank You Step Change! You took away all my worry, did all the work and changed my life for the better. I know anyone reading this might think it's a fake review but they helped me no end!!!. Reviewed on: 23rd May 2025

Step change immediately took the pressure off from c...

Step change immediately took the pressure off from creditors They've always been really helpful when I've need to speak to someone. The yearly review is easy and straight forward. Made managing debts so much easier. Reviewed on: 23rd May 2025

Stepchange made my life better and less stressful.

Stepchage helped me when during lockdown I became overwhelmed with all the credit bills building up. My husband had no work and as a new business he received no help from the government.It became down to me to try and juggle a lot of outstanding debts. I contacted Stepchange after reading about them, they took over the management of all my debts and arranged payment plans with all the companies, all I need to do is pay a set monthly amount and they do the rest. The monthly amount is much lower than I was paying out before to all the different bills. Since doing stepchange , I have managed to pay off a huge chunk of the debt , and not built anymore up again. It really does change your life. Thank you stepchange. Reviewed on: 23rd May 2025

I was really depressed and thoughtthere was no...

I was really depressed and thought that there was no way out of my predicament. It was my own doing then I heard about Stepchange. I made a call and the lovely lady I spoke to helped me without judgement. I ha ve managed now to keep on track and have paid a large chunk off my debt. Stepchange has made a difference and my life better. Reviewed on: 23rd May 2025

Customer service was so helpful till date

Customer service was so helpful till date Reviewed on: 23rd May 2025

If you're worried don't

They really take the worry off your shoulders Reviewed on: 23rd May 2025

They’ve literally turned my life around.

They’ve literally turned my life around. I messed up and own it, but with them by my side, the weight has lifted and I will still pay back what I owe Reviewed on: 23rd May 2025

I was getting overwhelmed with my money worries and...

I was getting overwhelmed with my money worries and a creditor mentioned step change to me. I contacted them and they were really helpful. They never made me feel inadequate that I couldn't manage my finances. They went through everything with me and we made a plan. It has been liberating that I can finally breathe again. I am 1 year in of my 3 year plan and then thankfully I will be debt free. Reviewed on: 23rd May 2025

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