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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

I was struggling financially, and had no idea there...

I was struggling financially, and had no idea there were companies out there like Stepchange who could help me. It was literally life changing and allowed me to sort my finances out into one manageable payment. Reviewed on: 23rd May 2025

Affordable easy payments

Settled debts with easy affordable payments all sorted by step change Reviewed on: 23rd May 2025

Cannot put into words how great stepchange have been...

Cannot put into words how great stepchange have been in helping me. Would recommend them to everyone I know that has the issues that I did Reviewed on: 23rd May 2025

helped us get out of debt and stopped us struggling...

helped us get out of debt and stopped us struggling other it Reviewed on: 23rd May 2025

Good company with good customer service and very hel...

Good company with good customer service and very helpful Reviewed on: 23rd May 2025

Stepchange was the much needed support I needed

Stepchange was the much needed support I needed in a dark time. From the start they were helpful and reassuring. I have been with them 8 months and my budget is good, payments are being made to my creditors and I am on my way to being debt free, all with knowing I have professional support. Reviewed on: 23rd May 2025

I was so nervous to phone for help but they were so...

I was so nervous to phone for help but they were so good and understanding I felt so much better after speaking to them and making a plan Reviewed on: 23rd May 2025

Stepchange

Stepchange has helped me manage my debts lessen the stress from creditors calls and peace of mind that one day I would be debt free Reviewed on: 23rd May 2025

They have taken all my burdens for free.

They have taken all my burdens for free. Reviewed on: 23rd May 2025

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE...

VERY HELPFUL AND UNDERSTANDING, I WOULD NOT BE ABLE TO COPE WITHOUT STEP CHANGE, THEY HELP ME FROM STOPPING FROM WORRYING ALL THE TIME! Reviewed on: 23rd May 2025

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