Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16749 reviews)

View other StepChange products

4.95

Based on 16,749 reviews, last reviewed 13th May 2026

97800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change I have been off work Sick for a while now and could not keep up Payments for my Credit Cards and Catalogues, I was really struggling and did not know ... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16749)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

StepChange have been fantastic

StepChange have been fantastic they are helping me find a way out of my debt I definitely feel that I owe has turned into I got this Reviewed on: 1st May 2024

They just work, very fair and helpful.

They just work, very fair and helpful. Reviewed on: 1st May 2024

Excellent service.

The lady today was very pleasant and helpful. Made me feel relaxed throughout the process. Reviewed on: 1st May 2024

One of the best

Find them helpful but need them to understand about how people receive their money and things in their life is not as simple as it seem. I know how helpful they are. They have kept debt people contacting us which we are grateful. Find there website difficult to manage.Wont stop using theml Reviewed on: 1st May 2024

Great help with debt management plan, takes a lot of...

Great help with debt management plan, takes a lot of pressure who struggling mentally Reviewed on: 1st May 2024

Thank goodness for StepChange, less worry and sleepn...

Thank goodness for StepChange, less worry and sleepness nights Reviewed on: 1st May 2024

They helped with my debt.

They helped with my debt. Always helpful if I miss a month. Reviewed on: 1st May 2024

Step change really supported us through a difficult...

Step change really supported us through a difficult time. Very helpful. Reviewed on: 1st May 2024

I honestly don't know what would have become of me w...

I honestly don't know what would have become of me without Stepchange. They are always there with sound advice, and have helped me manage things so I've been able to cope and maintain some sort of decent living standards. They are simply amazing Reviewed on: 1st May 2024

Great support, explanation and service

Great support, explanation and service Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 5.00 from 3 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt advice
from National Debtline 4.90 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub