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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I was having a very difficult time with my finances...

I was having a very difficult time with my finances -initially I was very anxious to make contact with StepChange and had to pluck up the courage. They were extremely helpful and after talking to them they arranged a Debt Management plan for me which eased my anxiety. I cannot thank them enough and would advise anyone in a similar position to make contact with them. Reviewed on: 3rd May 2024

The Hell of CreditCard debt

After getting into credit card debt StepChange did not judge me and proved to be very helpful. They seem to know that you are hurting in your debt hell and are friendly and knowledgeable. You never feel you are being talked down too. Reviewed on: 3rd May 2024

friendly advice and they take care of everything for...

friendly advice and they take care of everything for you Reviewed on: 3rd May 2024

A life saver.

A life saver. So understanding and non judgemental. Put stabilizers on my rocky financial situation. Hope to be independent soon. Highly recommend them. If you are getting stressed out with financial difficulties, don't hesitate to use their excellent service. Reviewed on: 3rd May 2024

very easy ti understand and very helofull

very easy ti understand and very helofull Reviewed on: 3rd May 2024

Stepchange have helped me to turn my finances around...

Stepchange have helped me to turn my finances around, it seemed like a long journey ahead, but i am now almost at the end which has been simple with their help. Reviewed on: 3rd May 2024

It's so easy to setup a DMP with StepChange.

It's so easy to setup a DMP with StepChange. Any changes you need to make because your current plan becomes unaffordable due to the constant rise in prices of everything in life, it's straightforward and they were happy to oblige Reviewed on: 3rd May 2024

Contacting Stepchange was the best thing i have ever...

Contacting Stepchange was the best thing i have ever done. The advice and helpfulness has continued throughout my management plan. All the people i have spoken to have been friendly and sympathetic and although it was hard to change the way i managed my money or rather didnt as i near the end of my plan it has been worth it. My creditors after knowing i was with Stepchange were accepting of my situation and all agreed to the arrangement that was suggested which was such a relief . Stepchange literally changed my life. Reviewed on: 3rd May 2024

Debt management

Very pleased that I spoke to them and they sorted everything out. Which helped me much more than I can ever say. Reviewed on: 3rd May 2024

Absolutely worry free and affordable

Absolutely worry free and affordable Reviewed on: 3rd May 2024

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