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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange gave me advice and support with managing...

Stepchange gave me advice and support with managing my debts at a time when I was really struggling with anxiety and couldn’t see a way out. I was given some breathing space and then a plan put in place, I have paid a good amount of my debt off and my credit rating is also slowly increasing. Reviewed on: 27th May 2026

They can't do enough to help you and literally saved...

They can't do enough to help you and literally saved me from a breakdown. I was in such a mess and a stressful situation Reviewed on: 27th May 2026

You make me free of stress ,and also you help to kee...

You make me free of stress ,and also you help to keep me my financial situation in order Reviewed on: 27th May 2026

Ease your worries.

So pleased to find out the help I needed was out there. Reviewed on: 27th May 2026

Step change always offers to help and good and profe...

Step change always offers to help and good and professional advice Reviewed on: 27th May 2026

Being back in control

Stepchange gave me a sense of being more in control of my debt. Reviewed on: 27th May 2026

From the beginning they gave me great advice

From the beginning they gave me great advice Reviewed on: 27th May 2026

Helped me out of trouble when I was in debt

Helped me out of trouble when I was in debt Reviewed on: 27th May 2026

Very polite helpful and they don't judge

Very polite helpful and they don't judge Reviewed on: 27th May 2026

Great Experience

Easy to use service, fantastically ADHD friendly Reviewed on: 27th May 2026

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