Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

View other StepChange products

4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Very polite helpful and they don't judge

Very polite helpful and they don't judge Reviewed on: 27th May 2026

Great Experience

Easy to use service, fantastically ADHD friendly Reviewed on: 27th May 2026

Stepchange were a god send, the Saff were so helpful...

Stepchange were a god send, the Saff were so helpful and made me feel at ease they took me through all the options and helped immensely. Reviewed on: 27th May 2026

Really easy to set up a debt management plan.

Really easy to set up a debt management plan. I was really struggling it was a big relief to get a plan in place and stop the letters Reviewed on: 27th May 2026

I felt a weight had been lifted.

I felt a weight had been lifted. I'm paying everything off but in an affordable way Reviewed on: 27th May 2026

Very helpful, made a stressful situation easier to...

Very helpful, made a stressful situation easier to navigate Reviewed on: 27th May 2026

Amazing experience.

Amazing experience. I wouldn't be on the path to being debt free without them! Reviewed on: 27th May 2026

Customer Service is excellent dealt with my querie...

Customer Service is excellent dealt with my querie straight away 100 % The best Reviewed on: 27th May 2026

Amazing advice and support

The people on the phone are amazing – so kind, supportive and always grateful for advice with no judgement . Website is good to very clear and it’s really motivating to be able to see the amounts reducing.. Reviewed on: 27th May 2026

They are life savers!

It is as simple as little sentence - they have saved my life!!! Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6457 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub